Managed IT Infrastructure | Flex+
Co-managed infrastructure support that takes the pressure off your in-house IT team
If your organisation still relies on servers, business-critical systems, or a hybrid setup, you already know the truth: keeping infrastructure stable is a job in its own right.
Flex+ gives you a dependable team behind your internal IT,
so patching gets done, backups get checked, and when something breaks, you are not dealing with it alone.
Flex+
IT Champion’s managed infrastructure service for organisations that already have internal IT but need experienced backup behind the scenes. We take responsibility for maintaining, monitoring and supporting critical infrastructure, so your IT team can focus on moving the business forward instead of firefighting.
Who Flex+ is designed for
Flex+ is for organisations that have internal IT but want extra capability and peace of mind, without replacing anyone. It works best when:
- Your IT lead or IT team are stretched thin by day-to-day requests
- Servers and core systems still carry real risk
- Need reliable patching, backups and monitoring
- Projects keep getting delayed because there is no time to step back and fix the foundations
- You want a partner who is easy to work with and gets on with the job
Request a call back to speak with an expert today
They have always gone the extra mile…
“Budget is always a major consideration in any school project and once again the team have come up trumps in providing a lightning-fast infrastructure that is light years away from our previous setup…”
What you get (the outcomes)
Fewer surprises. More control.
Flex+ is built around the parts of infrastructure that cause the most stress when they are ignored: patching, monitoring, backups, resilience, and sensible planning.
Expect:
- Infrastructure that stays healthier, for longer
- Clear ownership and fewer grey areas
- Faster response when something is broken
- Practical advice you can act on, without technical gibberish
This is co-managed infrastructure support, not a takeover. Your IT team stays in control. We remove the heavy lifting and risk that sits underneath.
What is included in Managed IT Infrastructure (Flex+)
Your Flex+ service is designed to support and maintain your core infrastructure, especially server-related workloads.
Core coverage typically includes:
- Automated 24/7 monitoring and alerting
- Proactive patch management and maintenance aligned to your environment
- Backup and disaster recovery design, management, and restore readiness
- Infrastructure health checks and recommendations
- Documentation and visibility of key systems
- Escalation support when issues need deeper expertise
If you would like us to extend coverage to networking, cloud, or security workstreams, we can scope that clearly so everyone knows who owns what.
How co-managed support works
(without stepping on toes)
Co-managed means your in-house IT stays in control.
We support the foundations and the difficult escalations,
while you keep ownership of internal priorities and users.
A simple way to think about it:
- You own internal IT decisions and day-to-day direction
- We own agreed infrastructure responsibilities and help you move faster on what matters
We understand that bringing in external expertise can feel risky. Flex+ is built to be supportive, practical, and respectful. Clients value us because we are easy to work with and focus on removing burdens, not creating politics.
What makes IT Champion different
You won’t be passed from salesperson to salesperson.
You will deal with real people who know what they are doing, speak plainly, and take time to understand what you actually need.
Clients work with IT Champion because we are:
- Real, in-house experts. No salespeople
- Human and straightforward
- Deliver calm, practical support when needed
- Clear communication and ownership
- Focused on clear advice and steady delivery, not noise
We pride ourselves on being straightforward, capable and dependable.
That is why organisations trust us with their most critical systems.
Frequently Asked Questions
We know it’s all about trust
Zero Risk Guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 Second Challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answers calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed-ticket surveys.
If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award Winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our Fresh Approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing, open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue, we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
