IT Support, Torquay
Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Exeter’s best IT Support provider.
Simple pricing with no long contracts.
Are you looking to find an Torquay, or Devon, based IT partner to outsource your IT Support to or looking to add to your existing IT Team capacity – we can help.
From innovative Torquay startups to long-running Devon-based organisations in established sectors, our fresh approach to managed IT support and expertise scales to match any rate of growth.
Our fresh approach includes
If you are looking for a new IT partner, I can say from experience that Matt and the team will be with you every step of the way. From the initial meeting, discovery process and onboarding they worked at our pace in terms of timescales and knowledge and were more than happy to offer support and guidance when needed.
Since partnering with IT Champion, we are more efficient, reducing time spent on IT admin and smaller monthly costs for IT management. Our IT systems are now more up-to-date and cyber secure. We are also in a stronger position to plan and prepare for future costs.
Their ongoing managed IT support is not only fast, friendly, and effective but has also given us peace of mind that our important IT projects and organisation’s users are in great hands.
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Bytes Over Bodies: A fresh approach to IT service pricing
If you are comparing IT costs, one of the first things you are likely to see, beyond the disparity in what’s included in these costs are that many companies charge on a per user basis.
Our charges are on a per-device basis as most Torquay organisations have fewer computers than they have staff. This enables organisations to be far more flexible over what cover they pay for and it helps to reduce costs significantly by not paying for support for users who have little or no need for support. After all, in most cases, it’s the computer that breaks, runs slowly or needs some form of IT intervention to get back to full working order and not the user.
In our per device model, users who do not need full support but may still need help when accessing things the Microsoft ecosystem on their own device or via a mobile phone benefit from free of charge ecosystem support which is included in every Support+ plan.
Combined with our Agreement-flex plan, which allows companies to increase or decrease the number of machines on cover (mid-support plan) it’s not uncommon for this pricing model alone to be 30% to 40% cheaper than a per-user model.
Selection of organisations that trust our IT Support services
Choose an Devon-based IT partner who’s invested in your future but respects your need for flexibility today
Every Support+ plan comes with our industry-leading 90 day Zero Risk and Agreement Flex Guarantees as standard and we won’t ever ask you to sign up to anything more than 12 months if you’ve never used us before.
Concerned about future price increases?
Our Support+ prices have remained consistent for a number of years. We now guarantee to fix our Support+ costs for the first three years with just an initial 12 month commitment.
We won’t ever ask you to commit to a three or even a five-year IT support contract and we would caution anyone being offered this as the only option from a current or potential partner. Take it from us, best-in-class IT providers do not need this to be ‘Incentivised’ to stabilise your systems, provide the service they say they will or to avoid huge price increases.
A premium service desk without the price tag
Torquay, and Devon-based, organisations rarely operate within traditional office hours, so we created extended office hours support to address this and it’s available at no extra cost with all our Support+ plans.
All Support+ clients benefit from our extended hours support, available Monday to Friday 7.30 am to 6.30 pm with our front-line team picking up calls within an average of 35 seconds.
Our outside of extended hours service is available to our UK or international partners who need extended coverage with no need to purchase any add on service or expensive blocks of time.
We don’t just focus on being the most responsive partner, we’ve been leading the way with our Experience Level Agreements (XLAs) which measures outcomes and value of service.
Fully managed IT support and guidance for small to medium-sized businesses based in Torquay
Unlimited
on-site bolt-on
from £9.50 per computer per month
Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.
Microsoft Surface device
from £29.50 per computer per month
With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.
Unlimited 4G internet
from £32.50 per connection per month
Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.
Advanced Microsoft 365 protection
from £3.77 per user per month
Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).
Advanced device management and protection
from £8.42 per user per month
We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.
Benefits of working with IT Champion in Torquay
IT Support in Torquay
At IT Champion, we provide small to medium-sized organisations in Torquay with unlimited computer support, guidance, and maintenance. Our certified technicians are available 24/7 to deliver award-winning IT support, ensuring that critical aspects such as cyber security and disaster recovery are managed correctly.
Pick the Right IT Support Partner for Your Organization
We offer a proactive approach to IT support, with industry-leading engineers and a zero-risk guarantee. Our Torquay IT support team recognises that all clients have specific needs and IT requirements. We provide multiple ways for Torquay businesses to request our IT support. You can talk directly with a Microsoft Certified IT Support engineer or technician instantly via our dedicated telephone number, with no call waiting or answering machines. Whenever you need a repair, one of our technicians will be on hand to assist.
Torquay Support Requests
The IT Champion Client Portal and Ticket System allows you to view account information, download monitoring reports, or check the progress of ongoing projects. The portal is simple to use and helps resolve technical issues quickly.
Customer-Focused IT Support
IT Champion strives to be the most customer-focused company in the South West. We recognise that working towards the same goals as our clients is vital to delivering the best possible results. We make it easy to connect with one of our certified IT technicians. Every minute that IT systems are down, your company loses money through lost productivity, IT support, hardware, or data recovery costs. That’s why IT Champion’s Torquay support team prioritises ensuring that problems such as downtime do not occur. Our advanced remote 24-hour proactive network monitoring can mitigate potential risks, carry out repairs, and resolve critical technical support issues before they become problems. This system is unique to IT Champion’s Torquay IT support team, which other Torquay IT providers do not offer.
Email Management for Smart Businesses
Emails are essential for modern business communication but can also be a breeding ground for fraud, unsolicited advertisements, and malicious network attacks. Our remote Torquay support team understands the devastating effects that opening malicious emails can have on your IT systems. We offer IT Champion Email Management, a complete system solution that protects your organisation against email attacks or data issues. We also provide Anti-Spam and Antivirus protection as part of our managed IT support packages. Automatic updates ensure 24/7 Anti-Spam accuracy and reporting, as well as a complete email continuity solution. If your mail server goes offline due to an internet outage, our Email Management systems will store emails in a secure data center, ensuring you never lose an email again.
Unbeatable IT Support in Torquay
Our combination of fast response times, email management, and highly trained engineers makes us Torquay’s leading IT support company. When you choose to work with us, we’ll increase your business productivity by reducing downtime and associated IT costs. Call an IT Champion consultant today and ask for a FREE Workplace Discovery Audit.
We know it’s all about trust
Zero-risk guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.
If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
