IT Support, Somerset

Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to beingone of the best regional IT Support partners.

Friendly, reliable IT support for Somerset organisations.

If IT issues are slowing people down, or you are worried about cyber security, we can help.

We provide managed IT support that is easy to access, simple to understand, and built around real people who want you to have a smoother working day.

Trusted by organisations across the South West, with service built around quick access to help and clear accountability.

You will always speak to an expert, not a salesperson.
And if you are new to IT Champion, our 90‑day Zero Risk Guarantee means you can move forward with confidence.

Our fresh approach includes

If you are looking for a new IT partner, I can say from experience that Matt and the team will be with you every step of the way. From the initial meeting, discovery process and onboarding they worked at our pace in terms of timescales and knowledge and were more than happy to offer support and guidance when needed.

Paul Whitmarsh, Managing Director, Aquila Financial Management

Since partnering with IT Champion, we are more efficient, reducing time spent on IT admin and smaller monthly costs for IT management. Our IT systems are now more up-to-date and cyber secure. We are also in a stronger position to plan and prepare for future costs.

Karen Friendship, Managing Director, Alderman Tooling

Their ongoing managed IT support is not only fast, friendly, and effective but has also given us peace of mind that our important IT projects and organisation’s users are in great hands.

Clodagh Murphy, Non-Executive Chair, Exeter Chamber

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Business IT Support across Somerset

Somerset is full of hardworking organisations, and most are small enough that IT problems land on someone’s desk who already has a day job. That is why our service is built to be easy to use, quick to reach, and calm in a crisis.

We support organisations across Somerset, including those with teams spread across different sites or working between home and the office. You get a clear plan, proactive maintenance, and friendly help when something breaks.

We cover Somerset towns and surrounding areas

We provide IT support across Somerset, including:

  • Bath
  • Taunton
  • Yeovil
  • Weston‑super‑Mare
  • Bridgwater
  • Wells
  • Minehead
  • Wincanton
  • Frome
  • Glastonbury

If you are based along the M5 corridor around Bridgwater and Taunton, or the A303 corridor near Yeovil, we can support you too.

Why this matters for Somerset organisations

Somerset is a small‑organisation county. Around 90% of organisations employ fewer than 10 people, and almost all employ fewer than 250.

That usually means IT needs to be predictable, practical, and properly looked after without you having to chase. That is exactly what our managed service is designed to do.

Not sure what you need yet? That is normal.
Call 01392 454750 and we will help you work out the best next step

Bytes Over Bodies: A fresh approach to IT service pricing

If you are comparing IT costs, one of the first things you are likely to see, beyond the disparity in what’s included in these costs are that many companies charge on a per user basis.

Our charges are on a per-device basis as most Somerset organisations have fewer computers than they have staff. This enables organisations to be far more flexible over what cover they pay for and it helps to reduce costs significantly by not paying for support for users who have little or no need for support. After all, in most cases, it’s the computer that breaks, runs slowly or needs some form of IT intervention to get back to full working order and not the user.

In our per device model, users who do not need full support but may still need help when accessing things the Microsoft ecosystem on their own device or via a mobile phone benefit from free of charge ecosystem support which is included in every Support+ plan.

Combined with our Agreement-flex plan, which allows companies to increase or decrease the number of machines on cover (mid-support plan) it’s not uncommon for this pricing model alone to be 30% to 40% cheaper than a per-user model.

Have questions or need advice?

There’s no need to wait – get in touch with our friendly team now.
Complete our call back form, call us on 01392 454750 or email us for a quick, expert response.

Managed IT Support

Support+

From £25.00

per month per computer

Our flagship support plan

Most suitable option for growing organisations.

What’s Included

  • Unlimited telephone and remote support, maintenance and administration

  • Unlimited third-party interaction

  • Unlimited advice and guidance

  • Extended support: 7.30 am to 6.30 pm Monday to Friday excluding bank holidays

  • Monthly cyber security awareness training and cyber security advice and guidance

  • 60 second challenge, agreement flex and new starter induction initiatives

  • Zero-risk guarantee: satisfactory results within 90 days or we will give you your money back

Selection of organisations that trust our IT Support services

Air Marketing logo
Burrington Estates logo
ELF logo
Simpkins Edwards logo
Strata Logo
Rodney Spiller Wealth Management
RoleMapper

Choose an Somerset-based IT partner who’s invested in your future but respects your need for flexibility today

IT Champion's Zero Risk Guarantee

Every Support+ plan comes with our industry-leading 90 day Zero Risk and Agreement Flex Guarantees as standard and we won’t ever ask you to sign up to anything more than 12 months if you’ve never used us before.

Concerned about future price increases?

Our Support+ prices have remained consistent for a number of years. We now guarantee to fix our Support+ costs for the first three years with just an initial 12 month commitment.

We won’t ever ask you to commit to a three or even a five-year IT support contract and we would caution anyone being offered this as the only option from a current or potential partner. Take it from us, best-in-class IT providers do not need this to be  ‘Incentivised’ to stabilise your systems, provide the service they say they will or to avoid huge price increases.

FAQs about our IT Support

IT support for Somerset organisations typically covers day‑to‑day help when systems stop working, ongoing maintenance, cyber security basics, and advice to keep things running smoothly. Most managed services also include monitoring, updates, and help with Microsoft 365, so problems are fixed before they cause disruption.

Costs vary depending on the type of support and how it is priced. Many Somerset providers offer monthly support from around £25 per computer, which helps organisations budget clearly. The best approach is one that gives predictable costs without paying for support you rarely need.

For most Somerset organisations, managed IT support works better because issues are handled early rather than after something breaks. This reduces downtime, spreads costs evenly across the year, and removes the stress of unexpected repair bills or emergency call‑outs.

Yes. Most organisations in Somerset are small, and good IT support providers design their service around that reality. The focus is usually on fast access to help, clear advice, flexible pricing, and systems that are easy for people to use day to day.

Many managed IT support providers aim to answer calls quickly and resolve common issues during the first conversation. Access to real people, clear ownership of issues, and extended weekday support hours are all important signs of reliable service.

In most managed IT support services, cyber security is included as part of everyday support. This often covers system updates, monitoring, secure backups, and basic user awareness training, helping reduce common risks without adding unnecessary complexity.

Switching IT support usually starts with a review of your systems and a plan for a smooth handover. A good provider will manage the transition carefully, deal with existing suppliers, and make sure there is no break in support while everything is moved across.

A premium service desk without the price tag

Somerset-based, organisations rarely operate within traditional office hours, so we created extended office hours support to address this and it’s available at no extra cost with all our Support+ plans.

All Support+ clients benefit from our extended hours support, available Monday to Friday 7.30 am to 6.30 pm with our front-line team picking up calls within an average of 35 seconds.

Our outside of extended hours service is available to our UK or international partners who need extended coverage with no need to purchase any add on service or expensive blocks of time.

We don’t just focus on being the most responsive partner, we’ve been leading the way with our Experience Level Agreements (XLAs) which measures outcomes and value of service.

Five star Cusotmer Stats
A lady talking a phone call in an office

Speak directly with an IT expert today

Have questions or need advice?
There’s no need to wait – get in touch with our friendly team now.
Call us on 01392 454750 or email us for a quick, expert response.

What you get with Support+

Support+ is our fully managed IT support service for Somerset organisations that want reliable systems, predictable costs, and quick access to help when they need it. It is designed to take day‑to‑day IT pressure off your team, while giving you clear guidance on what comes next. No jargon. No chasing. Just steady, practical support.

Unlimited remote support

All of our fully managed plans have unlimited telephone and remote support built-in. Our front line team ensures that within seconds you are
talking to someone who can help.

Maintenance is an essential part of what we do to improve the performance and security of your Microsoft systems. We proactively managed your updates and security patches.

Organisations have many technology partners and they will provide specialist support we will always be available as an initial point of contact or as an escalation point, should you need it.

Our experience working with hundreds of organisations, thousands of technology providers and our specialist knowledge of Microsoft technologies mean our team are ideally placed to provide advice and guidance on all things IT.

With our weekday extended hours from 7.30 am – 6.30 pm, we got your team covered and there’s no need to pay for after-hours support again. Need emergency support outside of these times? No problem, our emergency out of hours support is available to access on all our managed IT support plans.

We place great effort into ensuring our front line support team are available in under a minute. Each month 89% who answer our customer satisfaction survey rate us as very easy to get help from. For any reason (within our working hours) a caller does not get through within 60 seconds, we will send them an apology.

Instant front line support

A majority of IT support requests are straightforward and resolved within a few minutes. We have technicians available to pick up your call and provide support there and then.

Our response times are some of the best in the industry, plus we like to do things a little differently. Our front line support provides general support within a few seconds and our rapid escalation team are on hand to pick up critical priority issues. We continually improve on our delivery of support so we can keep a five-star service.

We have a highly trained team of experienced technicians assigned to escalation support. To ensure critical faults are dealt with as and when they arise.

When people join an organisation we know how important it is their equipment is ready and they know how to use it. Our unique induction means new starters can schedule a 1-2-1 virtual training session with one of our team. We will give them a guided tour of their new digital workplace, answer any questions and ensure that they know how to contact us if they need help.

Training provides an essential part of protecting your organisation and its data. That is why all our fully managed support plans include a monthly Cyber Security Awareness training. Our training is instructor-led by our Cyber Security Analyst. There is no limit to the number of attendees that can join or how frequently.

We use the best tools on the market to monitor, maintain and support your network. Our tools automatically alert us to problems that can be investigated and resolved in the background without interruption.

Agreement flex

The support you receive must be appropriate and flexible to changes in your organisation.  Agreement flex is our way of adapting to changes that can occur at any time in a flexible, open and transparent way.

One of the most important aspects of what we do is onboarding. We manage any overlap in the final stages of the notice period from your previous provider to ensure a seamless, fully managed transfer.

We will work with you to identify products and solutions you use and make sure you are getting the most out of them, highlighting enhancements we think you should be aware of and regularly revisiting and updating the roadmap as our partnership progresses.

As part of our onboarding process, one of our Cyber Security team will work with you to complete a full cyber security audit and we’ll highlight and roadmap any recommendations that come out of the process. We’ll also get your team set up and for the Cyber Awareness programme to bolster user awareness and organisational security.

As part of client onboarding and annual review, we work through your existing disaster recovery and backup arrangements to ensure they are robust and meet the needs of your organisation. We can then monitor and support any solutions under our management.

Built around real Somerset organisations

Most organisations in Somerset are small, often with people wearing more than one hat. Support+ is designed with that in mind.

You do not need to manage tickets, systems, and suppliers on the side. We take responsibility for keeping things running, and we explain what is happening in plain English.

Fast, friendly access to help

When something breaks or stops working properly, you need a human who can help straight away.

With Support+ you get:

  • Unlimited telephone and remote support during our extended weekday hours
  • Quick access to a member of our front‑line team who knows how to help
  • Clear ownership of issues until they are resolved

Most day‑to‑day IT problems are dealt with quickly, without being passed around or over‑explained.

Keeping systems healthy and running well

Good IT support is not just about fixing problems when they appear. It is about reducing the number of problems in the first place.

Support+ includes:

  • Proactive monitoring of your systems
  • Regular maintenance and updates
  • Security patches applied as part of your support

This helps keep Microsoft 365, devices, and core systems stable, secure, and performing as they should.

Cyber security built into everyday support

Cyber security is part of normal IT now, not an optional extra.

As part of Support+ we:

  • Monitor systems for issues that increase risk
  • Keep devices and key services up to date
  • Include monthly cyber awareness training for your users

This helps reduce avoidable risk and keeps cyber security visible without making it overwhelming.

Support that fits around your people

People change roles, new starters join, and teams grow or shrink. Your IT support needs to keep up without drama.

Support+ includes:

  • New starter induction support so people can get going quickly
  • Help for users working across laptops, desktops, and mobile devices
  • Flexibility when equipment numbers change during the year

You are not locked into rigid numbers that do not reflect how your organisation actually works.

We know it’s all about trust

Zero Risk Guarantee

We are the region’s only managed IT support provider to offer a zero-risk guarantee.

We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.

We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.

60 Second Challenge

We work hard to ensure that one of our front line team is available in under a minute.

On average, our front line team answers calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed-ticket surveys.

If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

Award Winning

We are exceptionally proud to have won awards locally, regionally and from within our industry.

Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.

Cloudtango MSP UK Top 50 2023
Exeter College apprentice and employer awards 2020
Exeter Living Awards 2018 logo

Our Fresh Approach

From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing, open and friendly manner underpins the ease of doing business with us.

We do everything within our control to ensure your IT remains stable and secure. If there is an issue, we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.