Reliable IT Support for Launceston Businesses

Managed IT support for organisations in Launceston that want dependable help, better security and one expert team to take ownership of IT.

Simple pricing with no long contracts.

Are you looking to find an Launceston, or Cornish, based IT partner to outsource your IT Support to or looking to add to your existing IT Team capacity – we can help.

From innovative Launceston startups to long-running Cornish-based organisations in established sectors, our fresh approach to managed IT support and expertise scales to match any rate of growth.

Our fresh approach includes

If you are looking for a new IT partner, I can say from experience that Matt and the team will be with you every step of the way. From the initial meeting, discovery process and onboarding they worked at our pace in terms of timescales and knowledge and were more than happy to offer support and guidance when needed.

Paul Whitmarsh, Managing Director, Aquila Financial Management

Since partnering with IT Champion, we are more efficient, reducing time spent on IT admin and smaller monthly costs for IT management. Our IT systems are now more up-to-date and cyber secure. We are also in a stronger position to plan and prepare for future costs.

Karen Friendship, Managing Director, Alderman Tooling

Their ongoing managed IT support is not only fast, friendly, and effective but has also given us peace of mind that our important IT projects and organisation’s users are in great hands.

Clodagh Murphy, Non-Executive Chair, Exeter Chamber

Talk to an expert, we’ll call you.

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Bytes Over Bodies: A fresh approach to IT service pricing

Most IT support providers charge per user. We do things differently.

Our Managed IT Support is priced per device because, for many organisations, it is a fairer and more practical way to pay for support. If some of your team rarely need hands-on IT help, you should not be paying the same support cost for every person in the organisation.

This approach helps keep your monthly IT support costs clearer and gives you more flexibility as your organisation changes. You still get the benefit of expert support, proactive maintenance, security updates and day-to-day help when you need it, but with a pricing model that often makes more sense for smaller and growing organisations.

With Agreement Flex, you can increase or reduce the number of covered devices as things change, so your support stays right for your organisation.

Why organisations like this approach

  • Pay for the devices that need support
  • Keep monthly costs easier to manage
  • Get proactive managed IT support, not just reactive fixes
  • Stay flexible as your team grows or changes

Want to see what this could look like for your organisation?
Ask us for a clear monthly cost.

Managed IT Support

Support+

From £25.00

per month per computer

Our flagship support plan

Most suitable option for growing organisations.

What’s Included

  • Unlimited telephone and remote support, maintenance and administration

  • Unlimited third-party interaction

  • Unlimited advice and guidance

  • Extended support: 7.30 am to 6.30 pm Monday to Friday excluding bank holidays

  • Monthly cyber security awareness training and cyber security advice and guidance

  • 60 second challenge, agreement flex and new starter induction initiatives

  • Zero-risk guarantee: satisfactory results within 90 days or we will give you your money back

Selection of  South West organisations that trust our IT Support services

Air Marketing logo
Burrington Estates logo
ELF logo
Simpkins Edwards logo
Strata Logo
Rodney Spiller Wealth Management
RoleMapper

Choose an IT partner who’s invested in your future but respects your need for flexibility today

IT Champion's Zero Risk Guarantee

Every Support+ plan comes with our industry-leading 90 day Zero Risk and Agreement Flex Guarantees as standard and we won’t ever ask you to sign up to anything more than 12 months if you’ve never used us before.

Concerned about future price increases?

Our Support+ prices have remained consistent for a number of years. We now guarantee to fix our Support+ costs for the first three years with just an initial 12 month commitment.

We won’t ever ask you to commit to a three or even a five-year IT support contract and we would caution anyone being offered this as the only option from a current or potential partner. Take it from us, best-in-class IT providers do not need this to be  ‘Incentivised’ to stabilise your systems, provide the service they say they will or to avoid huge price increases.

A premium service desk without the price tag

Launceston, and Cornish-based, organisations rarely operate within traditional office hours, so we created extended office hours support to address this and it’s available at no extra cost with all our Support+ plans.

All Support+ clients benefit from our extended hours support, available Monday to Friday 7.30 am to 6.30 pm with our front-line team picking up calls within an average of 35 seconds.

Our outside of extended hours service is available to our UK or international partners who need extended coverage with no need to purchase any add on service or expensive blocks of time.

We don’t just focus on being the most responsive partner, we’ve been leading the way with our Experience Level Agreements (XLAs) which measures outcomes and value of service.

Five star Cusotmer Stats

FAQs about our IT Support

Managed IT support gives your organisation ongoing help with day-to-day IT, proactive monitoring, maintenance, security updates and practical advice. IT Champion’s Support+ also includes monthly cyber security awareness training, extended support hours, help with third-party suppliers and fully managed onboarding.

Yes. IT Champion provides fast remote IT support for organisations in Launceston, and on-site support is available when needed. That means you can get quick help for everyday issues, with hands-on support there when a visit is the best way to sort something properly.

IT Champion aims to answer front-line support calls within 60 seconds during working hours. The Launceston page also states average answer times of around 35 to 36 seconds, helping organisations get support quickly and reduce lost time.

Yes. Cyber security is built into the managed support offer through proactive patching, security updates, monitoring, monthly cyber security awareness training and practical guidance. This is especially important for organisations using Microsoft 365, cloud systems and shared business data every day.

Yes. Managed IT support is a good fit for small to medium-sized organisations that need reliable help, better security and clear advice without building a full internal IT team. That suits Launceston well because the local economy includes independent organisations, professional services, manufacturing, industrial estates, agriculture-linked organisations and public services.

Managed IT support costs depend on the level of cover your organisation needs. IT Champion prices support per device rather than per user, which can be a more practical and flexible way to manage monthly IT support costs as your organisation changes.

Yes. IT Champion includes fully managed onboarding and can handle overlap during your notice period to help make the move smoother. The team can also work with third-party suppliers on your behalf, which helps reduce disruption and saves your organisation time.

Fully managed IT support and guidance for small to medium-sized businesses based in Launceston

Unlimited remote support

All of our fully managed plans have unlimited telephone and remote support built-in. Our front line team ensures that within seconds you are talking to someone who can help.

Maintenance is an essential part of what we do to improve the performance and security of your Microsoft systems. We proactively managed your updates and security patches.

Organisations have many technology partners and they will provide specialist support we will always be available as an initial point of contact or as an escalation point, should you need it.

Our experience working with hundreds of organisations, thousands of technology providers and our specialist knowledge of Microsoft technologies mean our team are ideally placed to provide advice and guidance on all things IT.

With our weekday extended hours from 7.30 am – 6.30 pm, we got your team covered and there’s no need to pay for after-hours support again. Need emergency support outside of these times? No problem, our emergency out of hours support is available to access on all our managed IT support plans.

We place great effort into ensuring our front line support team are available in under a minute. Each month 89% who answer our customer satisfaction survey rate us as very easy to get help from. For any reason (within our working hours) a caller does not get through within 60 seconds, we will send them an apology.

Instant front line support

A majority of IT support requests are straightforward and resolved within a few minutes. We have technicians available to pick up your call and provide support there and then.

Our response times are some of the best in the industry, plus we like to do things a little differently. Our front line support provides general support within a few seconds and our rapid escalation team are on hand to pick up critical priority issues. We continually improve on our delivery of support so we can keep a five-star service.

We have a highly trained team of experienced technicians assigned to escalation support. To ensure critical faults are dealt with as and when they arise.

When people join an organisation we know how important it is their equipment is ready and they know how to use it. Our unique induction means new starters can schedule a 1-2-1 virtual training session with one of our team. We will give them a guided tour of their new digital workplace, answer any questions and ensure that they know how to contact us if they need help.

Training provides an essential part of protecting your organisation and its data. That is why all our fully managed support plans include a monthly Cyber Security Awareness training. Our training is instructor-led by our Cyber Security Analyst. There is no limit to the number of attendees that can join or how frequently.

We use the best tools on the market to monitor, maintain and support your network. Our tools automatically alert us to problems that can be investigated and resolved in the background without interruption.

Agreement flex

The support you receive must be appropriate and flexible to changes in your organisation.  Agreement flex is our way of adapting to changes that can occur at any time in a flexible, open and transparent way.

One of the most important aspects of what we do is onboarding. We manage any overlap in the final stages of the notice period from your previous provider to ensure a seamless, fully managed transfer.

We will work with you to identify products and solutions you use and make sure you are getting the most out of them, highlighting enhancements we think you should be aware of and regularly revisiting and updating the roadmap as our partnership progresses.

As part of our onboarding process, one of our Cyber Security team will work with you to complete a full cyber security audit and we’ll highlight and roadmap any recommendations that come out of the process. We’ll also get your team set up and for the Cyber Awareness programme to bolster user awareness and organisational security.

As part of client onboarding and annual review, we work through your existing disaster recovery and backup arrangements to ensure they are robust and meet the needs of your organisation. We can then monitor and support any solutions under our management.

A selection of our products and services

Support+

Trusted by hundreds of businesses and used to support thousands of people, Support+ comes with all of the features above and much more.

Unlimited
on-site bolt-on

Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.

Microsoft Surface device

With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.

Unlimited 4G internet

Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.

Advanced Microsoft 365 protection

Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).

Advanced device management and protection

We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.

Benefits of working with IT Champion in Launceston

Why organisations in Launceston choose IT Champion

Launceston organisations need IT support that is easy to reach, easy to understand and dependable day to day. Whether you run a professional services firm, an independent organisation, a growing team on an industrial estate or an organisation linked to the rural economy, you need technology that works properly and a support partner who takes ownership when it does not. IT Champion provides managed IT support for organisations in Launceston with fast help, proactive maintenance, strong cyber security and clear advice in plain English.

Managed IT support that takes pressure off your team

Good IT support should do more than fix problems after they happen. Our managed IT support helps organisations in Launceston stay productive with day-to-day help, ongoing maintenance, security updates and practical guidance from one expert team. That means less downtime, fewer recurring issues and more confidence that your systems are being looked after properly.

Fast remote help, with on-site support when you need it

Most IT issues can be sorted quickly without waiting for a visit, which is why our remote support is built to be fast, friendly and easy to access. When on-site support is needed, we can help with that too. This gives organisations in Launceston the reassurance of quick day-to-day support backed by hands-on help when it matters.

Proactive support that helps prevent problems

We do not believe IT support should be purely reactive. Our managed service includes proactive monitoring, maintenance and patching to help reduce disruption before it affects your team. We include FREE Cyber Security Awareness Training and practical security guidance, helping organisations in Launceston stay protected as risks continue to grow.

One expert team to deal with suppliers and sort issues properly

Most organisations rely on more than one technology provider. When something goes wrong, it is frustrating being passed from one company to another. We take ownership of issues, work with third-party providers on your behalf and help make sure problems are followed through properly. It saves time, reduces stress and gives your team one clear point of contact for IT support.

Flexible support that fits how your organisation works

Many organisations in and around Launceston need support that can adapt as things change. Our Agreement Flex approach makes it easier to increase or reduce support as your organisation grows, changes devices or brings new people into the team. Combined with our per-device pricing model, this gives many organisations a more practical and cost-conscious way to access fully managed IT support.

We know it’s all about trust

Zero Risk Guarantee

We are the region’s only managed IT support provider to offer a zero-risk guarantee.

We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.

We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.

60 Second Challenge

We work hard to ensure that one of our front line team is available in under a minute.

On average, our front line team answers calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed-ticket surveys.

If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

Award Winning

We are exceptionally proud to have won awards locally, regionally and from within our industry.

Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.

Cloudtango MSP UK Top 50 2023
Exeter College apprentice and employer awards 2020
Exeter Living Awards 2018 logo

Our Fresh Approach

From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing, open and friendly manner underpins the ease of doing business with us.

We do everything within our control to ensure your IT remains stable and secure. If there is an issue, we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.