Business IT support in Honiton

If you are comparing IT costs, one of the first things you are likely to see, beyond the disparity in what’s included in these costs are that many companies charge on a per user basis.

Our charges are on a per-device basis as most Honiton organisations have fewer computers than they have staff. This enables organisations to be far more flexible over what cover they pay for and it helps to reduce costs significantly by not paying for support for users who have little or no need for support. After all, in most cases, it’s the computer that breaks, runs slowly or needs some form of IT intervention to get back to full working order and not the user.

In our per device model, users who do not need full support but may still need help when accessing things the Microsoft ecosystem on their own device or via a mobile phone benefit from free of charge ecosystem support which is included in every Support+ plan.

Combined with our Agreement-flex plan, which allows companies to increase or decrease the number of machines on cover (mid-support plan) it’s not uncommon for this pricing model alone to be 30% to 40% cheaper than a per-user model.

Why not request a call back from our experts to find out more?

Every Support+ plan comes with our industry-leading 90 day Zero Risk and Agreement Flex Guarantees as standard and we won’t ever ask you to sign up to anything more than 12 months if you’ve never used us before.

Our Support+ prices have remained consistent for a number of years. We now guarantee to fix our Support+ costs for the first three years with just an initial 12 month commitment.

We won’t ever ask you to commit to a three or even a five-year IT support contract and we would caution anyone being offered this as the only option from a current or potential partner. Take it from us, best-in-class IT providers do not need this to be  ‘Incentivised’ to stabilise your systems, provide the service they say they will or to avoid huge price increases.

Exeter, and Devon-based, organisations rarely operate within traditional office hours, so we created extended office hours support to address this and it’s available at no extra cost with all our Support+ plans.

Our outside of extended hours service is available to our UK or international partners who need extended coverage with no need to purchase any add on service or expensive blocks of time.

We don’t just focus on being the most responsive partner, we’ve been leading the way with our Experience Level Agreements (XLAs) which measures outcomes and value of service.

Many Honiton organisations are owner‑managed and time‑poor. That’s why a good managed service provider in Honiton should feel like a calm safety net: your team has somewhere to turn, issues are handled quickly, and there’s a plan for improvements that won’t derail the business.

If you’re tired of IT surprises, Managed IT Support is usually the most cost‑effective route. Instead of waiting for something to fail, a managed service keeps an eye on the parts that commonly cause disruption, devices, updates, security basics, backups, and Microsoft 365 access, so small problems don’t turn into lost days.

Want fewer IT interruptions?
Let’s talk through what a managed service would look like for your team.

Most issues can be resolved quickly with remote support, and that’s usually the fastest way to get people back to work. But there are moments where you need someone on‑site: a network failure, hardware replacement, Wi‑Fi coverage issues, or problems that only show up in the real world (not on a screen share).

That’s where on‑site IT support matters. You shouldn’t have to wait days for a visit when the issue is stopping trading, production, or patient care. We aim to keep the process simple: remote triage first, then a visit when it’s clearly the quickest way to fix things.

If it can’t be fixed remotely, we’ll help you get it sorted with an on‑site visit.

Most issues can be resolved quickly with remote support, and that’s usually the fastest way to get people back to work. But there are moments where you need someone on‑site: a network failure, hardware replacement, Wi‑Fi coverage issues, or problems that only show up in the real world (not on a screen share).

That’s where on‑site IT support Honiton matters. You shouldn’t have to wait days for a visit when the issue is stopping trading, production, or patient care. We aim to keep the process simple: remote triage first, then a visit when it’s clearly the quickest way to fix things.

For many local businesses, Microsoft 365 is the centre of the working day: email, calendars, Teams meetings, and file access. That’s especially true for professional services and hybrid teams, including people who live in Honiton and commute or work remotely. When Microsoft 365 isn’t set up well, the problems show up fast: login issues, missing files, Teams calls that don’t work properly, and confusion around where documents should live.

Microsoft 365 support for business should focus on what matters: making email reliable, keeping file sharing simple, and helping your team work smoothly across devices.

Small organisations don’t need scare tactics. They need practical help that reduces risk without making work harder. Many cyber incidents start with the basics: missed updates, weak passwords, phishing emails, and devices that aren’t protected consistently.

That’s why cyber security and IT support for Honiton businesses works best together. When support and security are joined up, you don’t end up with gaps, and you don’t have to figure out what’s “someone else’s job”.

Patching, protection and monitoring

A big part of keeping a business safer is routine work done consistently: keeping devices updated, using sensible protection, and spotting issues early. For most SMEs, patching and monitoring are the difference between “small issues” and “big disruptions”.

We focus on practical improvements that most organisations benefit from straight away: fewer vulnerabilities, fewer repeat problems, and better visibility when something isn’t right.

Cyber Essentials support

More and more businesses are asked to prove they take security seriously, by customers, supply chains, and insurers. If you need Cyber Essentials support, we can guide you through what’s required, what to fix, and how to stay on track without turning it into a complicated project.

The goal is progress you can evidence, and a setup that’s actually safer, not just “paper compliant”.

Backups are only useful if you can restore them quickly when it matters. For many businesses, that’s the difference between a bad morning and a bad week. If you’ve never tested a restore, or you’re not sure what’s covered, it’s worth fixing before you need it.

Business continuity and disaster recovery IT support makes sure your organisation can keep operating, even if a laptop fails, a server dies, files get encrypted, or an account is compromised.

We help you put in place backups that are automated, monitored, and appropriate for your setup, and we make sure you understand what recovery looks like in real terms. That includes protecting business-critical data held in Microsoft 365, where “it’s in the cloud” doesn’t always mean “it’s recoverable in every scenario”.

Not confident your backups would work in a real emergency?
We can check and make practical improvements.

We work hard to ensure that one of our front line team is available in under a minute.

On average, our front line team answers calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed-ticket surveys.

If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

We are exceptionally proud to have won awards locally, regionally and from within our industry.

Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.

From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing, open and friendly manner underpins the ease of doing business with us.

We do everything within our control to ensure your IT remains stable and secure. If there is an issue, we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.