We’re not your average IT company and aren’t looking for average people to join the team.

Find out if you have what it takes to be part of the IT Champion team. This page has been designed for you to gain a better understanding of our ethos, values, ways of working, what makes an IT Champion, benefits and current opportunities.

IT Champion careers

Our ethos

We offer a fresh approach to IT support and expertise.

We aim to deliver managed IT support in a way that is honest, up-front and unpretentious. To be that point of difference from competitors, clients may have called, worked with or have experienced. 

We offer managed IT support for organisations that span multiple industries. Our support aims to be fast, friendly and resolve issues with ease. Our support covers everything front line helpdesk to next-generation cloud solutions.

We promote learning and expanding knowledge, our team have certifications that are relevant and at least in line with peers.

Values and ways of working

Delivering more than support and collaboration

As a team we celebrate successes and share the workload. We look for integrity, build trust and respect others. Each team member should build upon their strengths and happily support others. This enables us to deliver quality, and consistent value.

Confident thinkers

We are not afraid to engage in the difficult conversations or decisions. Our team members have an eye for detail and the tenacity to get it right. We empower those who champion new, clear, ways of delivery that receive five star resolutions.

Keep our clients' needs in focus

We stay close to our clients, understanding and resolving their day-to-day IT challenges and helping them map out their future IT goals – so we keep their trust and remain their preferred IT partner.

Embrace continual learning

Technology continuously evolves – our enthusiastic curiosity means we keep pace with developments.

IT Champion people

We look for A hardworking, problem-solver who has a passion for a career in technology and being part of IT Champion sounds like it’s for them.

We look for

Hardworking, problem-solvers who have a passion for a career in technology and being part of IT Champion sounds like it’s for them.

Skills required An interest in and has experimented with computer repairs or builds, with good spoken and written skills. Hold an interest in customer-focused support, able to learn quickly and work well under pressure.

Skills required

An interest in and has experimented with computer repairs or builds, with good spoken and written skills. Hold an interest in customer-focused support, able to learn quickly and work well under pressure.

Continual learning To have the drive to focus on personal development as it has a huge impact on the speed of progression and how far you can progress.

Driven to develop

To have the drive to focus on personal development as it has a huge impact on the speed of progression and how far you can progress.

Team support You’ll join a highly supportive team, working alongside others who are working through or have completed an apprenticeship program like you.

Team support

You’ll join a highly supportive team, working alongside others who are working through or have completed an apprenticeship program like you.

Progression Our unique tech bands mean that you always know your next step, what you need to get there and your earnings as your career progresses.

Progression

Our unique tech bands mean that you always know your next step, what you need to get there and your earnings as your career progresses.

Employee benefits

Technology allows our customers to achieve more every day, it’s our people that help to design, deliver and manage it. To attract and retain the right talent, and reward loyalty and commitment, we offer a great set of benefits and support.

Download an overview of our benefits

Flexible working

Health and wellbeing

Personal development

NHS top-up and remote GP services

Discretionary bonus

Current vacancies

We encourage interested applicants to apply directly. We do not engage with unsolicited approaches by recruitment agencies.

We are always on the lookout for outstanding IT service-desk engineers, eager apprentices and motivated graduates. If you think you have what it takes to be an IT Champion email your CV with a cover letter to

[email protected]

Helpdesk Expert 

Exeter, Devon | Hybrid working environment 

Salary between £30,076.00 – £40,000 per annum, based on experience 

About us

Since 2009, we’ve been proud to be recognised as one of the fastest-growing IT managed support providers in the South West region. We offer comprehensive and competitive Managed IT Support that includes an open and transparent approach and has the region’s only Zero Risk Guarantee. 

We’re an Exeter-based technology and IT service business that supports hundreds of organisations and thousands of people. We are fast-growing, have an excellent reputation and have a best-in-class client and colleague retention rate. 

Based out of our city centre offices in Exeter and operating a modern, hybrid workplace, join a fast-paced Managed Service Provider (MSP) and work with companies with a handful of users, all the way up to large enterprise-sized businesses, educational organisations, and charities with thousands of users worldwide. 

What’s needed 

We are looking for a Helpdesk Expert to join our team. 

You should have solid hands-on experience and want to do more than just firefight tickets. You’ll be working across Microsoft 365, Azure, and on-premises environments, helping our team support 200 plus organisations and thousands of users. 

This role is perfect if you’re confident with infrastructure, enjoy solving complex challenges, and want to keep developing your cloud skills while being part of a close, supportive team. In this role, you will be able to progress your career through our Tech Band programme and work with our SME, Enterprise, Security and our Modern Workplace teams.   

We will work with you to create a personal development plan and identify and roadmap your progression path and will work with you to adapt this as you develop. 

You’ll have: 

  • Strong background in cloud/infrastructure support for a minimum of 4 years and ideally in an MSP environment 
  • Solid knowledge of the Microsoft stack (Azure, M365, AD, Windows Server) 
  • Familiar with networking basics, virtualisation (VMware/Hyper-V), and backup solutions 
  • Proactive problem solver who enjoys technical challenges 
  • Strong communicator with a customer-first approach 
  • Certifications like Microsoft 365 Endpoint Administrator 
  • A logical approach to problem-solving 
  • Analytical capabilities 
  • The ability to work well under pressure 
  • Tenacity and patience 
  • An enthusiastic approach to work and self-learning 
  • Attention to detail and a focus on process 
  • An understanding of business processes and constraints 

Key responsibilities: 

  • Provide advanced support across cloud and infrastructure platforms (M365, Azure, Windows Server, AD, etc.) 
  • Handle escalations from our front line and first line Helpdesk, and resolve complex technical issues 
  • Share your expertise with the team and mentor junior engineers 
  • Stay ahead with training and certifications — we’ll support you with both 

 

Why join us? 

  • Stability and Growth – A business with deep roots and a clear future 
  • Career Development – Funded training, certs, and exposure to varied projects 
  • Team Spirit – Work alongside friendly, knowledgeable people who have your back 
  • Flexibility – Hybrid working and respect for work-life balance 

What we offer as a responsible employer 

  • Organically growing year on year, offering stability and opportunities to progress 
  • Established for 15 years +  
  • A growing team of around 30 people 
  • Fantastic client and colleague retention 
  • Use of the latest technology 
  • Be part of a highly ambitious team 
  • Company subsidised pension 
  • Health Insurance 
  • Cycle to work and tech scheme approved  
  • 29 days of annual leave 
  • We offer a hybrid working environment to colleagues who have completed their onboarding and can perform their duties in a mixed office and remote setting. Typical hybrid working is 3 days in the office, 2 days at home; however, as this is an operational role, candidates should be prepared to work from the office if required. 

Due to the nature of this role, we are unable to consider applicants unwilling or unable to work from our Exeter office. 

We’re not your average IT Company and aren’t looking for average people to join the team. If you have what it takes to be an IT Champion, get in touch. 

To apply for this role, send your CV with a cover letter to [email protected] 

Click the link to download a PDF of this job description Helpdesk Expert Job Description

Successful candidates will receive an email asking them to interview. If you do not hear from us, it means that other applicants had a greater experience which met the role requirements. We encourage you to apply for any future roles that match your skill set, experience, and knowledge. 

Find us on Glassdoor.

Fancy learning more about us?

Discover who’s in the team, what we do and our history.

Take a look at our Apprenticeship programme

We are proud of our Apprentices