Support+

Fully managed IT support and guidance for small to medium-sized organisations

We offer dedicated, award-winning, easy to access, simple to understand,
home of the ‘zero-risk guarantee’, managed IT support services.

Support+

starter

From £125

per month for up to 5 computers
Billing conditions apply

Managed IT support, cyber security and guidance for organisations with up to 5 computers.

What’s Included
  • Unlimited telephone and remote support, maintenance and administration
  • Microsoft 365 ecosystem support
  • Extended support: 7.30 am to 6.30 pm Monday to Friday excluding bank holidays
  • Monthly cyber security awareness training and cyber security advice and guidance

  • Zero-risk guarantee: satisfactory results within 90 days or we will give you your money back

Most popular

Support+

From 19.50

per month per computer
Billing conditions apply

Our flagship support plan

Most suitable option for growing organisations.

What’s Included
  • Unlimited telephone and remote support, maintenance and administration
  • Unlimited third-party interaction
  • Unlimited advice and guidance
  • Extended support: 7.30 am to 6.30 pm Monday to Friday excluding bank holidays
  • Monthly cyber security awareness training and cyber security advice and guidance
  • 60 second challenge, agreement flex and new starter induction initiative

  • Zero-risk guarantee: satisfactory results within 90 days or we will give you your money back

Support+

advance

From £44.00

per month per user
Billing conditions apply

Everything Support+ offers plus cutting-edge cyber security protection.

What’s Included*

  • Our Support+ plan

  • Unlimited on-site support

  • 24/7 Device Protection (EDR)

  • 24/7 Microsoft 365 Protection (ITDR)

  • Managed Email Security (Protects against phishing, malware, business email compromise, and other email threats)

  • Managed 24/7 Security Operations Centre (SOC)

  • Managed phishing campaigns & user training

  • Unlimited Microsoft 365 Backup (Email, OneDrive, Teams and SharePoint).

  • Centralised email signature management for Microsoft 365

* Support+ advance consists of a number of industry leading products. Should your organisation already have a solution that you feel is suitable and is on our approved list or there is a product you feel you would not benefit from, we are happy to remove this product and reduce the cost accordingly. 

Overview of what comes with our Support+ plans

Unlimited remote support

All of our fully managed support packages have unlimited telephone and remote support built-in. Our front line team ensures that within seconds you are talking to someone who can help.

Maintenance is an essential part of what we do to improve the performance and security of your Microsoft systems. We proactively managed your updates and security patches.

Organisations have many technology partners and they will provide specialist support we will always be available as an initial point of contact or as an escalation point, should you need it.

Our experience working with hundreds of organisations, thousands of technology providers and our specialist knowledge of Microsoft technologies mean our team are ideally placed to provide advice and guidance on all things IT.

With our weekday extended hours from 7.30 am – 6.30 pm, we got your team covered and there’s no need to pay for after-hours support again. Need emergency support outside of these times? No problem, our emergency out of hours support is available to access on all our managed IT support plans.

On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys. If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

Lightning-fast response times

Our response times are some of the best in the industry, plus we like to do things a little differently. Our front line support provides general support within a few seconds and our rapid escalation team are on hand to pick up critical priority issues. We continually improve on our delivery of support so we can keep a five-star service.

A majority of IT support requests are straightforward and resolved within a few minutes. We have technicians available to pick up your call and provide support there and then.

We have a highly trained team of experienced technicians assigned to escalation support. To ensure critical faults are dealt with as and when they arise.

When people join an organisation we know how important it is their equipment is ready and they know how to use it. Our unique induction means new starters can schedule a 1-2-1 virtual training session with one of our team. We will give them a guided tour of their new digital workplace, answer any questions and ensure that they know how to contact us if they need help.

Training provides an essential part of protecting your organisation and its data. That is why all our fully managed support plans include a monthly Cyber Security Awareness training. Our training is instructor-led by our Cyber Security Analyst. There is no limit to the number of attendees that can join or how frequently.

We use the best tools on the market to monitor, maintain and support your network. Our tools automatically alert us to problems that can be investigated and resolved in the background without interruption.

Agreement flex

The support you receive must be appropriate and flexible to changes in your organisation.  Agreement flex is our way of adapting to changes that can occur at any time in a flexible, open and transparent way.

One of the most important aspects of what we do is onboarding. We manage any overlap in the final stages of the notice period from your previous provider to ensure a seamless, fully managed transfer.

We will work with you to identify products and solutions you use and make sure you are getting the most out of them, highlighting enhancements we think you should be aware of and regularly revisiting and updating the roadmap as our partnership progresses.

As part of our onboarding process, one of our Cyber Security team will work with you to complete a full cyber security audit and we’ll highlight and roadmap any recommendations that come out of the process. We’ll also get your team set up and for the Cyber Awareness programme to bolster user awareness and organisational security.

As part of client onboarding and annual review, we work through your existing disaster recovery and backup arrangements to ensure they are robust and meet the needs of your organisation. We can then monitor and support any solutions under our management.

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Organisations that use our managed IT support services

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