We thought you might like to know more about what has been happening behind the scenes at IT Champion.
We expanded our industry-leading cyber security solutions and added some great new team members. Plus, we have more planned for the coming year, read on to find out more.
Our new team members
Callum Mitchell
First line support technician
Carmen Berbecaru
Service Delivery Executive
Sam Hallet
Power Apps Developer
Caroline Ellis
Head of Marketing
We continue to nurture the next team of five-star support technicians with a new intake of apprentices, and this year marks our first appointment as a marketing intern.
Our plans for the year ahead
Continue to deliver lightning-fast managed IT support and industry-leading technology to a wide range of industries, encompassing small to medium businesses and regional and international organisations.
Launch industry-leading products and services that enable organisations to become modern workplaces, improving the delivery of great services to their customers.
We support our clients with digital transformations by supplying secure and resilient IT infrastructures, applications, and excellent technical support.
Service delivery update
Over the last eight months, we have overhauled the content, look, and feel of our service delivery emails you receive when raising a support ticket. We have implemented new working practices within the support teams to improve response times and the efficiency of how a support ticket is handled.
Our support technicians have clear personal development pathways to obtain higher Microsoft-certified qualifications in the technology areas we support. In tandem with a peer learning scheme, our more experienced team members help train and mentor others in good practice, client-specific processes, and new technology developments.
Our closed ticket survey is how we gauge the positive effect these changes are having on our clients’ users. 92% of respondents rated our support technicians 5/5 for how helpful they had been on their case. The top three words used to describe our team are friendly, helpful, and quick.
A quick look at our products, services, and solutions
Bigger, better website
You may have noticed a new look on our website. We have taken time to consider what our clients need and how the role of technology in the workplace has fundamentally changed since COVID, putting in time and effort to reflect these on our website. The key areas still reflect our excellence in Managed IT Support, Cyber Security and Modern Workplace solutions.
The pivotal role of a Modern Workplace
More of our clients are finding the power that a Modern Workplace solution has for their business and the benefits it brings to the productivity of their employees.
Charities, local business organisations and manufacturing clients have all found out how the Microsoft Modern Workplace can reduce costs and increase productivity. If you’ve not had a chance to discuss what the Microsoft Modern Workplace could mean for your organisation, you can find out more here and book a free demonstration.
Refreshed and expanded Cyber Security portfolio
If you follow us on LinkedIn, Facebook, or Twitter you may know that we have announced four new services to our Cyber Security offering:
Cyber Security Discovery
Our three-stage review uses a trusted, and proven, framework with industry-leading technology to address the IT security challenges of small to medium businesses.
SIEM for a Microsoft ecosystem
Best suited to Modern Workplace organisations seeking peace of mind their Microsoft IT ecosystem is effectively protected.
Cyber Essentials support
Feel fully prepared and confident with your answers when completing your application for Cyber Essentials with our expert-led supported call.
Operational security policy pack
Created by a Microsoft-certified cyber security expert, to meet the core operational security standards when wanting to strengthen an organisation’s security posture.
