IT Support, London
IT Champion is a 30+ strong team of professionals who manage the IT for hundreds of organisations across London and the South West.
A fresh approach to IT support and expertise starts with:
Simple pricing with no long contracts
Are you looking to find an London based IT partner to outsource your IT Support to or looking to add to your existing IT Team capacity – we can help.
From innovative London startups to established Greater London organisations, our fresh approach to managed IT support and expertise scales to match any rate of growth.
You will be partnering with an IT support provider who has a firm focus on the future.
Our Modern Workplaces set new standards in moulding what defines a modern workplace, enhanced by our in-house Cyber Security team, which means you can be confident that you are in capable hands.
Transform your business with expert IT solutions. Enquire now.
Choose an London-based IT partner who’s invested in your future but respects your need for flexibility today
Every Support+ plan comes with our industry-leading 90 day Zero Risk and Agreement Flex Guarantees as standard and we won’t ever ask you to sign up to anything more than 12 months if you’ve never used us before.
Concerned about future price increases?
Our Support+ prices have remained consistent for a number of years. We now guarantee to fix our Support+ costs for the first three years with just an initial 12 month commitment.
We won’t ever ask you to commit to a three or even a five-year IT support contract and we would caution anyone being offered this as the only option from a current or potential partner. Take it from us, best-in-class IT providers do not need this to be ‘Incentivised’ to stabilise your systems, provide the service they say they will or to avoid huge price increases.
Selection of organisations that trust our IT Support services
We offer dedicated, award-winning, easy-to-access, simple-to-understand,
home of the ‘zero-risk guarantee’, managed IT support services.
Interested in finding out more about our IT support services, why not talk to one of our experts?
Give us a call 020 4551 1585 or email hello@it-champion.co.uk
Fully managed IT support and guidance for small to medium-sized businesses based in and around greater London
An overview of what comes with our Support+ plans
Happy to get an email quote?
Complete the form below
We will email you back with a quote based on the information you give us – NO hard sales pitch, just honest pricing.
A premium service desk without the price tag
London based, organisations rarely operate within traditional office hours, so we created extended office hours support to address this and it’s available at no extra cost with all our Support+ plans.
All Support+ clients benefit from our extended hours support, available Monday to Friday 7.30 am to 6.30 pm with our front-line team picking up calls within an average of 35 seconds.
Our outside of extended hours service is available to our UK or international partners who need extended coverage with no need to purchase any add on service or expensive blocks of time.
We don’t just focus on being the most responsive partner, we’ve been leading the way with our Experience Level Agreements (XLAs) which measures outcomes and value of service.
Meaningful customer satisfaction stats
Our pursuit of five-star-rated IT support underwrites our fresh approach.
We continuously monitor and measure our IT support services to be on top of what our clients and their users need for us to deliver great Managed IT Support. Find out more >>
* These stats are Year To Date averages for our monthly closed ticket survey. Each closed ticket email contains a request for the user to complete a satisfaction survey. We ask core customer service questions to help monitor and track the quality of our service delivery team. These stats are collated using these responses and data from our support desk applications.
Book a FREE workplace discovery session
Every organisation should get the most out
of its IT investment.
Occasionally you can feel that your IT could work more efficiently, or decide you need a second opinion. Our workplace discovery session explores how you work, understands the technology you use and identifies any challenges or pain points you may have. One of our senior consultants will produce a high-level report identifying opportunities for enhancement, including solutions to consider and beneficial ways of working.
Selection of our products and services
SIEM for Microsoft
from £4.95 per user per month
Security information and event management (SIEM) for Microsoft ecosystem offers next-generation security operations with cloud and AI monitored SIEM platform that is powered by Sentinel, Microsoft’s own, enterprise-level security platform and which is fed real-time data from an organisation Microsoft ecosystem.
Our partners are among the global leaders in technology, IT networks, and cloud infrastructure.
How to find us
Exeter Office
First Floor
228 High Street, Exeter
EX4 3LR
**Correspondence ONLY**
Call: 01392 454750
We know it’s all about trust
Zero-risk guarantee
We are the only London and South West managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answer calls in under 36 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.
If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
