About us
We provide organisations, of all shapes and sizes, with lightning-fast, people-focused managed IT support and expertise.
Since 2009 we have been proud to be recognised as one of the fastest-growing IT managed support providers in the South West region.
Our reputation, the skills, qualifications we hold and the phenomenal team make us who we are.
We believe organisations should have a local IT partner who cares, has the scale and scope to handle virtually any opportunity – that’s us.
IT Champion is heavily invested in building a team of highly-trained and experienced people who are able to guide organisations through the adoption of new ways of working, like the Microsoft Modern Workplace and provide lightning-fast IT support.
We have been recognised as a leading apprenticeship partner of Exeter College and help fantastic people enter the world of IT. Our people have a single-minded desire to do their best and are proud to be recognised as one of the fastest growing IT support companies in the region, plus one of the top 50 MSP IT providers in the UK.
When an organisation makes the decision to partner with us for support or to rely on us to deliver a project, it’s essential they feel that we are committed and accountable to deliver on what we say we will and that’s why we have the regions only Zero Risk Guarantee.
Find out more about how we can help, ask us for a confidential second opinion or would like to talk about new ways of working, it would be great to hear from you.
As a business owner, I understand how important it is to work with organisations that are aligned with my business, its values and the way that it operates.
I recognise that it is not enough for an IT partner to simply be quick at fixing issues or replacing equipment like for like and that choosing the right IT partner is crucial. We help companies get more from their IT investment, embrace new flexible ways of working, increase productivity and enable innovation.
When an organisation decides to partner with us for support or to rely on us to deliver a project, it’s essential they feel that we are committed and accountable to deliver what we say we will, and that’s why we have the region’s only Zero Risk Guarantee.
Meaningful customer satisfaction stats
Our pursuit of five-star-rated IT support underwrites our fresh approach.
We continuously monitor and measure our IT support services to be on top of what our clients and their users need for us to deliver great Managed IT Support. Find out more >>
* These stats are Year To Date averages for our monthly closed ticket survey. Each closed ticket email contains a request for the user to complete a satisfaction survey. We ask core customer service questions to help monitor and track the quality of our service delivery team. These stats are collated using these responses and data from our support desk applications.
We’ve got you covered
Organisations transfer to us due to lack of care by their previous IT support provider. Which can include long response times, speed to resolution and opaque methods.
We are not aiming for worldwide domination but we ensure our response times are amongst the best.
With over 90% of faults fixed remotely within minutes and a team of engineers that love visiting clients, we know we’ve got you covered.
We understand the importance of safer recruitment and follow the core elements of safeguarding for education, for many organisations we act as an extension to their internal team. That’s why every one of our technicians holds a current standard DBS certificate with our on-site team holding enhanced certificates.
You can trust IT Champion staff to be vetted, trained, and cleared to complete duties that allow access to sensitive, financial, or personal data.
Who we work with
We work with organisations of all shapes and sizes, and whilst these businesses may vary hugely in many ways, we know that the way that we work, the team that we have and the skills we hold transcend industries.
We honestly believe that a micro business should get access to the same set of skills, knowledge and solutions that a large enterprise requires and a large enterprise should get the same nimble, client focused support a small business would demand.
What makes us different?
We understand that choosing the right IT provider for managed support and guidance can be difficult.
Meet the IT Champion team
We know it’s all about trust
Zero-risk guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.
If one of our customers thinks we didn’t hit our 60 second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how importantly we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
