Managed IT Support for charities and non-profit organisations
We support local, and national charities and not-for-profit organisations with expert IT support, cyber security, cloud migration and backup, IT infrastructure and adoption of modern workplace solutions.
Simple pricing with no long contracts.
IT Champion are committed to raising the standard of IT support and adoption of modern technology within registered charities and Voluntary, Community, and Social Enterprise (VCSE) organisations.
The adoption of the right technology can address key challenges charitable organisations are facing in today’s economic climate and help elevate some of the demands placed on finances. Cyber security can reduce fraud and increase compliance with data regulations and governance, while automation and AI can increase operational efficiency. Charities adopting cloud-based IT services can reduce unnecessary IT costs and optimise systems.
We are always happy to jump on a call
We are in the business of making sure your IT solutions are fit for purpose, able to adapt to changing needs, and capable to meet the future demands of your organisation. With a wealth of knowledge and experience behind us as a trusted managed IT partner why not reach out to see how we can help?
Selection of charities who trust us to be part of their IT team
“Our incumbent IT support partner was not very proactive and support requests were taking time to be resolved with poor updates. I found out about IT Champion via a recommendation and found their prospectus materials spot on – the most organised IT company I have had the pleasure of working with. I liked how the Cyber Security Discovery session made sure we were on the same page. Every team member has been supportive, approachable, and knowledgeable. I cannot fault any parts of the service… The team are very friendly, knowledgeable, and helpful. IT Champion has created something special, and we are glad to be on board.”
Anna Osborne – Commercial and Finance Director
Lendology CIC
A fresh approach to IT service pricing
In our per-device model, users who do not need full support but may still need help when accessing things the Microsoft ecosystem on their own device or via a mobile phone or tablet benefit from free-of-charge ecosystem support which is included in our Support+ plan for charities.
Combined with our Agreement-flex plan, which allows companies to increase or decrease the number of machines on cover (mid-support plan) it’s not uncommon for this pricing model to offer significant cost savings when compared to IT providers with more rigid pricing models.
Five-star customer reviews
Our customers rate our helpdesk team five stars for help and advice, saying they find them highly professional.
Trusted technology partner
Hundreds of organisations trust and value our service as their managed services partner. We hold partnerships with leading technologies from office applications and devices, cloud backup and storage to IT infrastructure and networks.
Choose an IT partner who is focused on the charity sector, is invested in your future but respects your need for flexibility today
Every Support+ plan comes with our industry-leading 90 day Zero Risk and Agreement Flex Guarantees as standard and we won’t ever ask you to sign up to anything more than 12 months if you’ve never used us before.
Concerned about future price increases?
Our Support+ prices have remained consistent for a number of years. We now guarantee to fix our Support+ costs for the first three years with just an initial 12 month commitment.
We won’t ever ask you to commit to three or even a five year IT support contract and we would caution anyone who is being offered this as the only option from a current or potential partner. Take it from us, best in class IT providers do not need this to ‘Incentivised’ to stabilise your systems, provide the service they say they will or to avoid huge price increases.
A premium service desk without the price tag
All Support+ clients benefit from our extended hours support, available Monday to Friday 7.30 am to 6.30 pm with our front-line team picking up calls within an average of 35 seconds.
Our outside of extended hours service is available to our UK or international partners who need extended coverage with no need to purchase any add on service or expensive blocks of time.
We don’t just focus on being the most responsive partner, we’ve been leading the way with our Experience Level Agreements (XLAs) which measures outcomes and value of service.
Discover, reliable, resilient industry-leading support that adapts to your organisational needs and goals.
Microsoft licensing and optimisation
We will help you unlock all the benefits within your Microsoft licences, and support you in taking advantage of the free licences on offer for charities and not-for-profit organisations. As a Microsoft Modern Work Partner, we have the skills, experience and knowledge to support you in maximising your use of Microsoft applications and technology.
Cyber security
For many charities and non-profit organisations, cyber security and compliance are one of the top concerns for the management team and board of trustees. Our fully-managed cyber-security solutions, many of which take advantage of free or heavily discounted licences, are backed by some of the best people in the industry. We provide advanced 24/7 protection to many organisations, ensuring the safety of their data and users by automatically detecting and countering the latest threats.
Cyber Essentials application support
Cyber Essentials is an excellent way to demonstrate a non-profit organisation’s security posture and provides an independent verification to stakeholders that your charity takes cyber security seriously. Our experts can guide you through the requirements and help your organisation achieve or renew a Cyber Essentials certification.
A selection of our technology partners
What are the top IT challenges for charities and not-for-profit organisations?
Research conducted by the Charity Commission, The Charity Finance Group and the Small Charities Data organisation clearly highlights the technology challenges small to large charitable organisations face when meeting financial, strategic and operational goals.
The top IT challenges to Charities include;
We know it’s all about trust
Zero-risk guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.
If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
