Computer IT Support in Exeter – Fast, friendly and local.
Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Exeter’s best IT Support provider.
No Salespeople, No Pressure.
If your business relies on technology (and most do), you need computer support that’s quick, reliable and delivered by people who understand how your organisation works.
IT Champion provides friendly, same-day computer support in Exeter, from startups to long-running Devon-based organisations in established sectors, our fresh approach to IT Support includes fixing computer issues, resolving Microsoft 365 problems, improving Wi‑Fi and keeping your systems secure and running smoothly.
Our fresh approach includes
IT Champion’s professional, impactful, and collaborative approach has been invaluable to us. Their friendly, personable, and constructive support has made a massive difference. If you’re considering their services, just do it. You won’t regret it.
IT Champion have been our IT support since 2014, during this time they have overseen the move of our servers when we moved premises, then migration from the old servers to one server that fitted the business needs, this work was all out of our working hours, so avoiding any disruption.
Their ongoing managed IT support is not only fast, friendly, and effective but has also given us peace of mind that our important IT projects and organisation’s users are in great hands.
Speak to a local Exeter Engineer today, request a callback.
FAQs for Computer IT Support
Bytes Over Bodies: A fresh approach to IT service pricing
If you are comparing IT costs, one of the first things you are likely to see, beyond the disparity in what’s included in these costs are that many companies charge on a per user basis.
Our charges are on a per-device basis as most Exeter organisations have fewer computers than they have staff. This enables organisations to be far more flexible over what cover they pay for and it helps to reduce costs significantly by not paying for support for users who have little or no need for support. After all, in most cases, it’s the computer that breaks, runs slowly or needs some form of IT intervention to get back to full working order and not the user.
In our per device model, users who do not need full support but may still need help when accessing things the Microsoft ecosystem on their own device or via a mobile phone benefit from free of charge ecosystem support which is included in every Support+ plan.
Combined with our Agreement-flex plan, which allows companies to increase or decrease the number of machines on cover (mid-support plan) it’s not uncommon for this pricing model alone to be 30% to 40% cheaper than a per-user model.
Choose an Exeter-based IT partner who’s invested in your future but respects your need for flexibility today
Every Support+ plan comes with our industry-leading 90 day Zero Risk and Agreement Flex Guarantees as standard and we won’t ever ask you to sign up to anything more than 12 months if you’ve never used us before.
Concerned about future price increases?
Our Support+ prices have remained consistent for a number of years. We now guarantee to fix our Support+ costs for the first three years with just an initial 12 month commitment.
We won’t ever ask you to commit to a three or even a five-year IT support contract and we would caution anyone being offered this as the only option from a current or potential partner. Take it from us, best-in-class IT providers do not need this to be ‘Incentivised’ to stabilise your systems, provide the service they say they will or to avoid huge price increases.
Selection of Exeter businesses that use our Computer and Modern Workplace services
A premium service desk without the price tag
Exeter, and Devon-based, organisations rarely operate within traditional office hours, so we created extended office hours support to address this and it’s available at no extra cost with all our Support+ plans.
All Support+ clients benefit from our extended hours support, available Monday to Friday 7.30 am to 6.30 pm with our front-line team picking up calls within an average of 35 seconds.
Our outside of extended hours service is available to our UK or international partners who need extended coverage with no need to purchase any add on service or expensive blocks of time.
We don’t just focus on being the most responsive partner, we’ve been leading the way with our Experience Level Agreements (XLAs) which measures outcomes and value of service.
Fully managed IT computer support and modern workplace guidance for small to medium-sized businesses based in the Exeter area.
Unlimited
on-site bolt-on
Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.
Mircosoft Surface device
With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.
Unlimted 4G internet
Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.
Advanced Microsoft 365 protection
Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).
Advanced device management and protection
We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.
Local, Friendly IT Support Experts Who Understand Your Business
When something goes wrong, you shouldn’t have to explain your entire setup to a stranger. Our Exeter-based experts become familiar faces — people who know your team, your systems and your priorities.
Why Local Support Matters
- Dedicated helpdesk that answer our phones
- No call‑centre queues — talk directly to our IT experts
- Fast onsite visits across Exeter, Marsh Barton, Pynes Hill, Sowton and Devon
- Trusted by local businesses, charities, schools and professional services firms
Why Choose IT Champion for Business IT Support in Exeter?
Finding the right IT support partner in Exeter can be challenging. There are many providers, but few offer truly unlimited support like IT Champion.
Our dedicated Exeter-based support team stands out for delivering personalised, proactive IT support through customised contracts tailored to each client’s unique needs. With IT Champion, you gain a local partner that understands Exeter’s business landscape and is committed to helping your business thrive.
Email Management for Exeter Businesses
Email is essential for businesses in Exeter – from handling client queries to processing orders and invoicing. It’s also a common target for spam, fraud, and cybersecurity threats.
IT Champion’s Exeter IT support team provides robust email management solutions to protect your business from these risks. Our anti-spam and antivirus systems prevent harmful emails from reaching your inbox, minimising wasted time and reducing security threats.
Our email management service includes 24/7 monitoring and a reliable continuity solution. Even if your email server goes offline, our system stores your messages securely, allowing you to access emails from a secure data centre.
With IT Champion, you’ll never miss a critical message, ensuring seamless communication continuity for your organisation.
Fast Response Times and Expert IT Solutions for Exeter Businesses
Our Exeter IT support team is renowned for rapid response times, experienced engineers, and comprehensive vendor management, ensuring your IT issues are resolved swiftly and efficiently. This approach maximises productivity, reduces downtime, and cuts costs.
We offer a FREE Workplace Discovery Session to Exeter businesses, helping you optimise your IT environment with no obligation.
Exeter’s Only Zero-Risk IT Support Guarantee
Unlike many IT providers in Exeter, we offer a Zero-Risk Guarantee. If you’re not satisfied with our support within the first three months, we’ll refund your money. This commitment reflects our confidence in delivering exceptional service and value to Exeter organisations. Few other IT support providers in Exeter can offer this level of assurance.
Cyber Security Protection for Exeter Organisations
Small to medium businesses are now prime cyber‑attack targets. Our layered security helps protect your organisation and meet insurer expectations. Phishing is the most common attack route (confirmed in sector insights). Modern security requires modern access controls. We help you adopt Zero Trust principles using Microsoft Entra ID, Conditional Access and ZTNA solutions.
We combine:
- Microsoft Defender and advanced EDR/MDR
- Email filtering and anti‑phishing policies
- Staff awareness training and phishing simulations
- Incident response plans aligned to cyber insurance
IT Champion’s Exeter-based support team provides flexible options for accessing support. Contact us through our dedicated support number to speak directly to a Microsoft-certified expert with no call queues or automated responses.
Proactive IT Support for Growing Exeter Organisations
If you’re scaling your team, moving to hybrid work or outgrowing your current provider, our fixed‑fee support keeps everything running smoothly. Includes monitoring, patching, device setup, onboarding, offboarding and ongoing security. We support professional services, manufacturers, charities, schools and financial services across Exeter and Devon.
Contact IT Champion today to learn how our Exeter IT support team can protect and enhance your business technology.
With our free, no-obligation Workplace Discovery Session, see how IT Champion can help you improve efficiency, increase security, and lower IT costs.
No salespeople. No hard sell. Just helpful advice.
We know it’s all about trust
Zero-risk guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answers calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed-ticket surveys.
If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing, open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue, we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
