Testimonials

We had a challenging project to create a new SharePoint site and migrate our data.

We knew IT Champion had the expertise and experience to handle it, as they had done a similar project for our UK office.

They delivered a high-quality solution that is user-friendly, easy to manage and meets our operational needs. Shaun was very helpful and responsive throughout the process. We are very happy with IT Champion’s service and would highly recommend them to anyone looking for SharePoint or IT support.

As a small organisation/charity, Antibiotic Research UK faced the challenge of modernising our IT infrastructure and systems, which we had inherited from our founding.

Our goal was to establish an effective, safe, and secure email system that integrated seamlessly with our original SharePoint systems. This would enable us to fully utilise Microsoft 365 tools and applications, enhancing our collaboration, communication, productivity, and cost-effectiveness.

After a thorough tendering process, IT Champion emerged as the clear choice. They demonstrated a deep understanding of our problems and provided clear solutions tailored to our needs. Their communication and working style were perfectly suited to support our largely non-technical staff in improving our systems.

The experience with IT Champion was consistently positive. They set clear expectations about what was and wasn’t possible and worked diligently to clarify problems to find the best solutions for our needs. Throughout the project, we encountered various challenges and had to make several changes and reviews. However, we developed a strong working relationship with the IT Champion staff, who were attentive, supportive, and thoroughly professional, friendly, and personable.

Key elements of our initial projects included email migration and the development of a new SharePoint environment. The staff leading these projects were exceptional, guiding us through what was a major change process for us. Despite some minor glitches and unforeseen problems, the IT Champion team handled everything carefully, methodically, and thoroughly.

Upon completing the main project work, we transitioned into a regular support arrangement. The service we receive from the support team is exemplary. Everything is handled simply, efficiently, and professionally in a timely manner.

The projects, products, services, and support provided by IT Champion have significantly transformed our organisation. We now have reliable systems that enhance our work, staff relationships, communications, project management, efficiency, and effectiveness, all while saving us time and money. Our information and data are stored more safely and securely, and as a staff group, we can communicate and work together more effectively and quickly. We also have ready access to better collaboration tools and applications/software, enabling us to work better with external organisations.

IT Champion’s professional, impactful, and collaborative approach has been invaluable to us. Their friendly, personable, and constructive support has made a massive difference. If you’re considering their services, just do it. You won’t regret it.

We were facing several critical issues with our old email hosting system, the main problems being storage capacity and deliverability issues. We were frequently finding our emails placed on blacklists, resulting in customers not receiving emails or being directed to their junk folders, which impacted business operations.

By working with IT Champion, we aimed to achieve reliable email deliverability and scalable email storage, along with enhanced security. We also wanted a solution that allowed a more secure way of sharing team documents and information in-house. After extensive online research to find the best way of solving our current problems and planning for future growth, we were confident IT Champion was the right partner for several reasons.

Our first impression was their website, which provided a lot of information and instantly made us feel there was a suite of services that addressed our needs. They were a local company with a positive reputation for high-quality IT services, and we wanted to work with a local provider. Upon speaking to IT Champion about our problems, it quickly became apparent that they could address our needs. They listened to the problems we were having and came up with a customized solution in an easy-to-understand format, as we’re not very IT savvy. There was no pressure sales; they recommended ideas that would help, were transparent about costs involved, and left it with us to think about. Overall, they gave us confidence that we were making the right decision in partnering with them.

We had lots of proactive Microsoft Teams meetings to help plan solutions, sensible timescales, and costs. Post-onboarding support has been first class. We’ve only just started using it, mainly for teething issues, but the support team is always friendly, on the ball, and so far gets issues fixed quickly.

Comprehensive, Accessible, Secure

IT Champion has made us more flexible and efficient in the way we work, allowing us to work from multiple PCs or different locations with ease. We haven’t spent a lot of money on IT services in the past, so although our monthly outlay has now increased, we feel this will be a cost-effective solution long term. We no longer need to delete old emails to save storage, and customer emails seem to be getting delivered straight to customers’ inboxes much more frequently.

Microsoft SharePoint now allows staff to access our company information and documents from any PC. Staff can now access important documents while working from home in the same manner as if they were working from our office.

We haven’t previously had an IT team to help with any issues; we generally had to work out the problem ourselves. IT Champion support provides extremely quick help by logging straight into our PCs and fixing any problem quickly. Look at their website and arrange a free chat with them to discuss your problems. We’re sure you’ll be pleasantly surprised with the advice and solutions they’ll be able to find for you.

IT Champion has equalled, if not exceeded, our expectations so far in what they promised, which is fairly rare at present.

In early 2023, we were recommended IT Champion as the team to help us move to the cloud from our ageing physical servers. Throughout the process, IT Champion have been professional, knowledgeable, approachable, and understanding of our objectives and goals.

Our old server setup was not fit for the challenges of home working and video calls as a result of COVID.  The new SharePoint set-up, whilst we have only had it a relatively short time, has improved our working practices and efficiency. The integration with Microsoft Teams (which we had to use outside of our Server for video and telephone calls) has been the biggest benefit as it has made using Microsoft Teams far more streamlined than before.

If you are looking for a new IT partner, I can say from experience that Matt and the team will be with you every step of the way.  From the initial meeting, discovery process and onboarding they worked at our pace in terms of timescales and knowledge and were more than happy to offer support and guidance when needed. Changing IT providers was a difficult decision having been with our previous firm for a long time.  Our interactions with IT Champion throughout the onboarding process have never once made us question that decision. The team has been extremely helpful, especially their SharePoint expert who led the project – who happily listened to our requirements, answered all our queries, and incorporated (where possible) our ideas into the final design.

Just under a year ago, we undertook some research to find an IT partner that could help us create a centrally managed IT solution that would enable cross-company working, security of data for each firm, and be flexible and easy to use.

We came across IT Champion via an internet search. From the initial call, they took the time to understand who we were, how we worked, what problems we were looking to solve and why. IT Champion were upfront and honest about what could be achieved and provided worst-case scenarios so that we could manage expectations and budgets.

Our experience of IT Champion has always been positive. There is no hard sell, no pressure to sign up with them. The team were committed to helping us achieve our goal. IT Champion patiently answered all our questions (and there were a lot!), were always available when needed, and delivered the project on time and within budget.

Every step was set out – with any unexpected issues resolved quickly by sensible solutions.

IT Champion quickly earned our trust in them with their knowledge and their ability to support us every step of the way. Their IT solutions are reliable, deliver consistency and are easy to use. Their staff are friendly, conscientious, and knowledgeable.

The undoubtable benefit of having IT Champion on board as our managed IT Support partner has been the IT service desk. Their response times are the biggest win for our staff, with quick resolution of any issues. The second most significant benefit has been the ability to share data securely across our offices – this has saved so much time and frustration.

IT Champion have given us a reliable and trustworthy IT support service – we know we are now in safe hands. They have a service desk team who are happy to help resolve any issues, and we have a workable IT solution that is easy to use – all these things mean we have the IT that will grow with us in the future.

If you considering working with IT Champion, I would tell you to go for it, without a doubt.  They are the most understanding, supportive and patient team –a genuinely decent bunch of people.

IT Champion know their stuff. They provide sensible solutions to problems that fit all budgets. If they don’t have experience with something they are honest about it, research it and come back with more information – They find the right solution that works for you.

Having worked with IT Champion before I knew that they were the people to support us on a high-profile and confidential SharePoint project.  My previous experience with the team meant I knew they had the expert skill set I needed. The whole process from engagement to completion was excellent – nothing was too much trouble.

With IT Champion on board, we saved a huge amount of time. We successfully delivered this critical and extremely important project on time. The sensitive nature of the project needed the expertise of a knowledgeable and personable professional. Without IT Champion’s help, one of the only alternatives would have been an expensive bespoke web-based solution. The SharePoint solution they delivered is to the highest industry standard, works and delivers operational efficiency.

I would highly recommend the team at IT Champion. I have used them across three different businesses now – for project work, the Microsoft tech stack and first line support – and have been impressed on all fronts.

A few years ago, we were looking for an IT partner who would provide us with a good level of IT support and who could work seamlessly with our Sage accounts provider. We found that the experts at IT Champion demystified the jargon other providers had thrown at us. The whole team are not only reliable but approachable, professional, and attentive.

Since partnering with IT Champion, we are more efficient, reducing time spent on IT admin and smaller monthly costs for IT management. Our IT systems are now more up-to-date and cyber secure. We are also in a stronger position to plan and prepare for future costs.

We’ve worked with IT Champion and its consultants for over five years, their consultants help us with ­our core and cloud server infrastructure design, supply, installation, configuration, and ongoing support. We trust them as an extension of our excellent internal IT Team to seamlessly deliver industry-leading technology solutions that successfully address the needs of our teaching staff, students, and support teams.

IT champions expertise and ability have allowed us to expand our IT knowledge skills, experience, and knowledge to address short and medium-term issues, enabling us to focus on a platform to educate students so they can focus on leading great lives.

We needed to stop fire-fighting constant network issues – IT Champion has the technical expertise and understands our specific needs as an independent Senior, Preparatory, Day, and Boarding school. From an initial discovery conversation to delivery and their ongoing support, IT Champion has been professional and friendly – always on hand to help. In our seven years of collaboration, the right technology has been in place to build a safe and secure hosting environment. Our excellent IT staff, backed by IT Champion’s vision to modernise the infrastructure, utilising cloud technologies and their Flex+ managed service meant that our staff can focus on nurturing and inspiring our pupils to adapt and succeed in the future.

Since 2017 IT Champion has been our IT support partner of choice. Their dedication and expertise have been invaluable to the smooth running of our school’s technology. Flex+ has moved us to a more modern IT technology stack, allowing the staff to focus on daily teacher-pupil support. IT Champion executed a seamless transition to the new platform with no significant loss in service or increased downtime. Their ability to deliver the Exchange Office 365 project and online migration made sure our in-house team of IT Technicians was free to support daily issues.

From my initial meetings with Matt and the team, I was convinced of their credibility as a reliable, responsive, and cost-effective IT support provider.

Having IT support that is responsive, professional, and friendly has reduced the time our staff spend on admin related to IT issues. I highly recommend IT Champion as experts in IT support.

We needed IT support without having to take on a dedicated member of staff. An internet search led me to IT Champion. I’ve found every time IT Champion comes up with a relevant time-bound solution that fixes the issue. IT Champion has been really good – From the initial chat, the discovery period, and onboarding to the ongoing support. The quality of support is the best I have come across in the industry. Every time we have had an issue, we get on the phone with IT Champion, and they find a solution that limits our downtime, this is the opposite of what we previously had with our old IT support provider. I have recommended these guys to other companies as I appreciate the level of support IT champion gives us and their staff constantly going the extra mile. They are great IT solution providers, who are cost-effective and have a fast turnaround.

We were looking for a general IT support partner who could deliver a great service and have easy, clear pricing. IT Champion continues to be our choice of IT partner as they maintain a good level of communication and competency in fixing our daily IT issues. All members of their team are highly experienced, delivering quality, robust and efficient modern technology solutions.

There is always someone to talk to, and help is always done efficiently. All our staff now have access to the same files, and the process of accessing files is more streamlined. The people at IT Champion are friendly, professional, and trustworthy. The IT solutions we now use are user-friendly, efficient, and reliable.

When looking for ongoing IT support for our office we reached out to IT Champion – a locally known managed support partner. Their portfolio of products and solutions is comprehensive, and current and delivers a brilliant level of service. My experience with the team at IT Champion is that they are always professional and knowledgeable.

Our last IT support company was awful. A colleague knew IT champion staff and highly recommended them. The people at IT Champion are the key to the great service we receive. They go beyond to ensure they solve issues making the support they deliver second to none. Having IT Champion as our managed support partner has saved us time and money and has improved our working efficiencies. Their professional setup means that anyone who decided to partner with IT Champion won’t be disappointed.

Our Financial Director has worked with IT Champion before and brought them in to help with a large IT project to migrate our email system to Outlook and Office 365 to help streamline the business and for them to handle any IT issues. IT Champion work hard to solve our IT problems and are easy to work with – their team is helpful, patient, and knowledgeable. If you are looking for a new company to manage your IT support, I would say speaking with IT Champion is a good idea – as they work hard to solve your IT issues.

Our incumbent IT support partner was not very proactive and support requests were taking time to be resolved with poor updates. I found out about IT Champion via a recommendation and found their prospectus materials spot on – the most organised IT company I have had the pleasure of working with. I liked how the Cyber Security Discovery session made sure we were on the same page. Every team member has been supportive, approachable, and knowledgeable. I cannot fault any parts of the service. We are yet to see the full benefits of having just onboarded, but the proactiveness and things in progress are astounding already. We have no regrets about choosing IT Champion as our managed IT support provider and are excited about the future potential our partnership will bring. Every part of the service is proactive and responsive at the right times. The team are very friendly, knowledgeable, and helpful. IT Champion has created something special, and we are glad to be on board.

In the last year, our business has grown, and we have needed a greater level of support, and advice on better security and management of our data. IT Champion has made our business more resilient and secure with faster response times – making us more productive. We’ve gained greater flexibility and the ability to work from anywhere, a higher sense of data security and protection. I can trust that when we have a problem, we get immediate support. IT Champion has been one of the best decisions we have made in the last five years.

As a small business, we did not have any personal IT expertise and needed to feel confident that we met the standards of compliance for GDPR and data protection. IT Champion came highly recommended. The team is very easy to talk to and always available on the phone or remotely, which takes the pressure and worry from us. The IT support we receive is extremely valuable and our staff only have good things to say about their team. I would describe IT Champion’s people as approachable, knowledgeable, and friendly. Without a doubt, we could not provide our services without their expert IT support and guidance.

IT Champion delivers the technical expertise when we need it. The support we receive is simple, informative, and professional. IT Champion’s products and services offer comprehensive coverage tailored to our business needs and are expertly supported.

I’ve continually found their team to be experienced, friendly and professional. Partnering with IT Champion as our Managed Support partner gives us support and advice on the most suitable products and solutions, together with peace of mind, IT support is only a call away. If you choose to partner with IT Champion, you will not be disappointed. I would recommend IT Champion as experts in IT support, as they have delivered everything I have asked for.

IT Champion was quickly able to create a robust SharePoint Hub from which we can freely and securely access from any device using external email addresses. Their ongoing managed IT support is not only fast, friendly, and effective but has also given us peace of mind that our important IT projects and organisation’s users are in great hands.

It has been a pleasure working with IT Champion, who have remained professional throughout this project.  The migration of data to SharePoint has enabled the team to work more collaboratively, supported remote working and has ensured the storage of information is both accessible easy to manage.  IT Champion have continued to support us beyond the implementation, where any adaptations or training have been required. They have been a delight to work with.

We needed to dramatically upgrade and simplify our IT systems and processes and engaged with IT Champion to help. They were fantastic. From the initial deep dive to understand our needs through the implementation process, the team held our hand all the way. Everything ran smoothly to pre-agreed timescales and the team were extremely helpful and polite. Our new system is fantastic and perfect for our current needs. We would highly recommend IT Champion and look forward to partnering with them going forward.

IT Champion has been very customer centric throughout the project. Shaun spoke with me regularly and quickly identified our needs and possible solutions. Shaun worked with team members at every level and had incredible amounts of patience when helping us to migrate our files from personal accounts and storage systems. Shaun even set up a separate account for archived data and kindly migrated everything for us. Additionally, having SharePoint and IT support managed by IT Champion helps to ensure seamless working.

IT Champion took the time to explain our options and provide a clear demonstration so we knew exactly what our new system could look like, and how it would operate.  Unfortunately, Covid-19 forced our planned face-to-face training prior to launch to be conducted virtually and immediately after we closed our office and introduced home working for all office-based staff.  The implementation of SharePoint was very timely as it enabled our staff to access the required files whilst working from home.  IT Champion was on hand to assist with any initial teething problems and has been very supportive ever since.

IT Champion have been our IT support since 2014, during this time they have overseen the move of our servers when we moved premises, then migration from the old servers to one server that fitted the business needs, this work was all out of our working hours, so avoiding any disruption. Most recently we have had our PC’s upgraded to Windows 10, this was carried out within our working hours so that users were happy with the migration of the documents & devises, this was also done with the minimalist of disruption. IT Champion offer great a service and I would not hesitate to recommend them to anyone looking for IT support.

The whole of the project was carried out in timely and professional manner with very little disruption to the practice.  We received considered advice relating to the hardware and assistance with transfer of specialised software applications. Overall it was a very positive experience and I would not hesitate to recommend IT Champion to anyone who is looking for IT support.

IT Champion talked and walked us through the project in hand. They advised us of any downtime, which was limited due to proactive communication and likewise, they managed their workload around the operational times of our business. All aspects of their commitment, workload and timing were excellent during this project, cannot fault it! Another quality we perceive as part of their professionalism is in the aftercare and support. Always someone at hand to support any remedial work. This was extremely important to us as a business and should be for any business, highly recommend IT Champion.

After engaging with several local suppliers we chose IT Champion as not only were they competitive on price, but from start to finish the engagement with the company and its staff, along with the service delivered was excellent. Anthony Challice has a wealth of technical experience and knowledge but also the ability to engage and understand a customer’s requirements along with the ability to deliver in an efficient, professional and detailed manner. The end result for us was a successful project completed on time and budget delivering everything we required.

IT Champion are an excellent organisation and have supported us well for a number of years. They are proactive, efficient and take the time to fully understand the needs of our business. Their recommendations on Cyber security have led to a number of well-considered improvements that protect our systems while avoiding any disruption to day to day working.

I have known Kelyan and his technical lead for a number of years and they have always gone the extra mile for us in delivering exactly what we need without breaking the bank. Budget is always a major consideration in any school project and once again the team have come up trumps in providing a lightning-fast infrastructure that is light years away from our previous setup. Their ongoing support to ensure that everything is bedding well has been invaluable and I wouldn’t hesitate in recommending them to colleagues.

We’ve worked with IT Champion for a number of years now, they have always been highly responsive and very helpful.  They were my first choice when looking for someone to advise and assist in rolling out a new RDS solution.  The new RDS provides our students and staff with fast secure remote access using any web browser, which fitted the brief and it is a massive improvement over the old service.

We found IT Champion easy to deal with and they offered us clear proposals for our IT infrastructure going forward. We have also found our new arrangements to flexible, and allow us to grow, with easy scaling up of capacity. We are now well positioned to cope with the changes in the IT world and value the back up and knowledge of IT Champion.

As a growing business, for some time we have struggled to fix our own day to day IT issues that would crop up whilst getting ever further confused regarding an overall IT strategy for the business. With IT Champion we now feel like we are a much bigger business, better resourced and with a much stronger technical armoury at our disposal. IT Champion provide confidence and security from the outside, but you feel like they are part of your team, on the inside of your business. It’s the perfect partnership for us.

I am delighted to recommend IT Champion, they have a helpful, friendly team under the excellent leadership of Matt Phillips and nothing is too much trouble for them. They have taken a genuine interest in finding ways of improving the efficiency of our IT set-up and responding quickly to our questions. Without a doubt the best IT support company I have worked with.

We would especially like to thank Tom for responding to the issue and travelling from Devon in what must have been the middle of the night!  FFI very much appreciates the level of support IT Champion provide, and how Tom has gone above and beyond to get FFI working again.

It was important to Helpline that our South West Regional Office move went as smoothly as possible due to the nature of our business and having to be able to access our records 24 hours a day in case of an emergency with one of our clients. We had very little downtime and the IT Champion staff went above and beyond what we expected from them to ensure we were up and running within a few hours.

IT Champion were quick to attend site and provided us with a variety of solutions which resolved our server issue and improved the efficiency of our IT system. The installation was undertaken with minimal disruption during working hours and all glitches were resolved before the engineer left site.

IT Champion made the whole process of changing our server very easy. They were on hand to help before, during and after installation; nothing was too much trouble. And this is exactly the service we have come to expect from them and they never let us down. Highly recommended!

IT Champion are providing an excellent level of service to Barry Griffiths Consulting Ltd.  They have taken time to  understand our requirements and have designed a bespoke system to cater for our needs.  We are very pleased with the way the system functions and the onsite services and help desk are responsive and quick.  We highly recommend IT Champion in all respects.

When first agreeing to use IT Champions’ services, it was somewhat a “leap of faith” on our part. They were a lot smaller then, so we really didn’t know what to expect. However, the move over to ITC was one of the best decisions we as an organisation have made. We have now been with them for many years, and have seen them grow significantly without any reduction in service.

They are professional, polite, knowledgeable…the list goes on. They answer the phone promptly and they deal with every problem immediately. They offer valuable advice and recommendations and are extremely patient. We would have no hesitation at all in recommending IT Champion to other organisations.

We have just had the new phones and migrated broadband. I would just like to say that your team have been fantastic and spot-on, I know they are busy but they gave me the sense of priority I needed.

IT Champion provided a very professional outlook right from the outset when asked to tender for the contract, the service levels throughout have been excellent with no problem too big or small with very swift response levels, internal feedback has been excellent and we are very pleased to be working with IT Champion as a partner at a critical time within the business evolution.

IT Champion have been a true partner to EDP through the implementation and delivery of the RISE contract. Their flexible approach, underpinned by outstanding customer service and true value for money, enables EDP to invest more in the local community.

Bigwave Marketing has been working with IT Champion for over 4 years now and we have been really happy with the excellent technical support and the professional IT advice they provide for us. Outsourcing our IT support is vital for us so that we can focus on running our business. We are comfortable in the knowledge that we can rely on Matt, Dave and the team for a quick and efficient response to any problems we encounter.

We set up AWP in 2012. One of our first decisions was who to retain as IT consultants. We were recommended IT Champion by another local SME and are happy to say that after three years of working together, we can look back and say it was one of the best decisions we made. We have grown from an initial team of 7 to over 20 engineers and moved office a couple of times. Throughout this time, Matt, Dave and their team have provided excellent IT support to enable us to focus on developing our business.

IT Champion has provided a very high-level of computer support for some five years and we would happily recommend IT Champion to any company who is not having their IT actively managed.

As a Financial Services Company we rely 100% on having a sound, robust IT infrastructure. We changed to IT Champion because whilst we were receiving reasonable emergency support from our previous IT company, they were merely reacting to faults whereas IT Champion offers hands-on, proactive support.

IT Champion has been active in ensuring our IT infrastructure and software has been kept fully up-to-date so I am delighted to confirm that we rarely encounter many day-to-day problems. IT Champion has been incredibly helpful installing third party software and happily liaising with our scanning software company, our back office database and our ISPN. IT Champion recently installed a new server with expediency and efficiency and they sorted out all of the associated Microsoft software. They also give me support on Apple hardware and software.

Not only would we happily recommend IT Champion to any company, but we would urge companies to consider appointing them if you want IT problems to be a thing of the past.

We’ve been using IT-Champions for 4+ years to provide additional coverage to our own internal support team.

In that time, they have helped us implement several major IT projects which have improved efficiencies for our company, and helped when we moved building.
The support staff are always helpful and sort any problems out quickly.

Ever since we switched our IT servicing contract to IT Champion we have been more than happy with the service and support they have provided, offering both remote and onsite access as needed.

They have guided us through several upgrades following changes within our business and they are always at the end of the phone to help, or available to visit when required, which is essential to know when running a small business. We were nervous when we switched to them as our business relies heavily on our IT systems but we have never looked back and feel they work in partnership with us towards our ultimate business aims.

We have worked with IT Champions for 5 years and engaged them to support us from day one. They advised us on the best system for the business and have supported this solution ever since to a very high standard.

The support offered has ranged from a large office move through to the simple day-to-day activities of setting new email addresses and fault finding, all of which have been managed by the team in a timely, professional and friendly manner – everything we have ever needed!

We’ve found IT Champions wonderfully helpful; their ethos and practice of customer care are second to none.