We were facing several critical issues with our old email hosting system, the main problems being storage capacity and deliverability issues. We were frequently finding our emails placed on blacklists, resulting in customers not receiving emails or being directed to their junk folders, which impacted business operations.
By working with IT Champion, we aimed to achieve reliable email deliverability and scalable email storage, along with enhanced security. We also wanted a solution that allowed a more secure way of sharing team documents and information in-house. After extensive online research to find the best way of solving our current problems and planning for future growth, we were confident IT Champion was the right partner for several reasons.
Our first impression was their website, which provided a lot of information and instantly made us feel there was a suite of services that addressed our needs. They were a local company with a positive reputation for high-quality IT services, and we wanted to work with a local provider. Upon speaking to IT Champion about our problems, it quickly became apparent that they could address our needs. They listened to the problems we were having and came up with a customized solution in an easy-to-understand format, as we’re not very IT savvy. There was no pressure sales; they recommended ideas that would help, were transparent about costs involved, and left it with us to think about. Overall, they gave us confidence that we were making the right decision in partnering with them.
We had lots of proactive Microsoft Teams meetings to help plan solutions, sensible timescales, and costs. Post-onboarding support has been first class. We’ve only just started using it, mainly for teething issues, but the support team is always friendly, on the ball, and so far gets issues fixed quickly.
Comprehensive, Accessible, Secure
IT Champion has made us more flexible and efficient in the way we work, allowing us to work from multiple PCs or different locations with ease. We haven’t spent a lot of money on IT services in the past, so although our monthly outlay has now increased, we feel this will be a cost-effective solution long term. We no longer need to delete old emails to save storage, and customer emails seem to be getting delivered straight to customers’ inboxes much more frequently.
Microsoft SharePoint now allows staff to access our company information and documents from any PC. Staff can now access important documents while working from home in the same manner as if they were working from our office.
We haven’t previously had an IT team to help with any issues; we generally had to work out the problem ourselves. IT Champion support provides extremely quick help by logging straight into our PCs and fixing any problem quickly. Look at their website and arrange a free chat with them to discuss your problems. We’re sure you’ll be pleasantly surprised with the advice and solutions they’ll be able to find for you.