As a small organisation/charity, Antibiotic Research UK faced the challenge of modernising our IT infrastructure and systems, which we had inherited from our founding.
Our goal was to establish an effective, safe, and secure email system that integrated seamlessly with our original SharePoint systems. This would enable us to fully utilise Microsoft 365 tools and applications, enhancing our collaboration, communication, productivity, and cost-effectiveness.
After a thorough tendering process, IT Champion emerged as the clear choice. They demonstrated a deep understanding of our problems and provided clear solutions tailored to our needs. Their communication and working style were perfectly suited to support our largely non-technical staff in improving our systems.
The experience with IT Champion was consistently positive. They set clear expectations about what was and wasn’t possible and worked diligently to clarify problems to find the best solutions for our needs. Throughout the project, we encountered various challenges and had to make several changes and reviews. However, we developed a strong working relationship with the IT Champion staff, who were attentive, supportive, and thoroughly professional, friendly, and personable.
Key elements of our initial projects included email migration and the development of a new SharePoint environment. The staff leading these projects were exceptional, guiding us through what was a major change process for us. Despite some minor glitches and unforeseen problems, the IT Champion team handled everything carefully, methodically, and thoroughly.
Upon completing the main project work, we transitioned into a regular support arrangement. The service we receive from the support team is exemplary. Everything is handled simply, efficiently, and professionally in a timely manner.
The projects, products, services, and support provided by IT Champion have significantly transformed our organisation. We now have reliable systems that enhance our work, staff relationships, communications, project management, efficiency, and effectiveness, all while saving us time and money. Our information and data are stored more safely and securely, and as a staff group, we can communicate and work together more effectively and quickly. We also have ready access to better collaboration tools and applications/software, enabling us to work better with external organisations.
