November 2024 Customer Satisfaction Stats

TLDR

November 2024 IT support stats: 1,732 calls handled with a 24-second average ring time. 100% customer satisfaction and 94% rated help ‘very easy,’ while 91% strongly recommend IT Champion. Positive feedback included 16 comments across eight team members – reinforcing consistent service excellence and client trust.

Monthly statistics

November 2024

Our dedication to Customer Experience is measured each month. Our pursuit of five-star-rated IT support underwrites our fresh approach.

Always delivered by knowledgeable, friendly people – focused on fixing your IT issue, big or small.

Busiest day and time

Thur 9 am

37 calls taken ⬆️ 19%

Total monthly calls

2,355

102 calls per day ⬇️ 3%

Average ring time

31 seconds

To talk to a technician

Ease of getting help

97% very easy

28 very easy, 2 easy, 0 It’s okay/difficult/very difficult

Closed ticket survey draw winner

Georgia Management client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

31 gave a rating of 4 or 5 out of 5

99% would recommend us

97% last month

Which means we are rated Excellent

Closed ticket survey feedback

Tom

Tom, very helpful as usual and friendly. Solved the issue very quickly.

Jayden

Great prompt service. Thank you

Lucas

Lucas was great – especially for first thing on a Monday morning!

Sam

Sam was very professional and helped me over the phone with the issue.

9 team members mentioned, 17 positive comments

Top five-star rated team member

Tom

Gained 4 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 1 mentions, Avg 2 mentions a month

About the Author

IT Champion

We provide organisations, of all shapes and sizes, with lightning-fast, people-focused managed IT support and expertise.

Published On: December 17, 2024|Categories: CX Stats, IT Support, Meet the team, News, Team|

November 2024 Customer Satisfaction Stats

TLDR

Monthly statistics