Monthly statistics

November 2024

Our dedication to Customer Experience is measured each month. Our pursuit of five-star-rated IT support underwrites our fresh approach.

Always delivered by knowledgeable, friendly people – focused on fixing your IT issue, big or small.

Monthly CX stats

Busiest day and time

Thur 9 am

37 calls taken ⬆️ 19%

Total monthly calls

2,355

102 calls per day  ⬇️ 3%

Average ring time

31 seconds

To talk to a technician

Ease of getting help

97% very easy

28 very easy, 2 easy, 0 It’s okay/difficult/very difficult

Closed ticket survey draw winner

Georgia  Management client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

31 gave a rating of 4 or 5 out of 5

Happiness icon

99% would recommend us

97% last month

Which means we are rated Excellent

Closed ticket survey feedback

Tom Goodby, IT Support Technician

Tom

Tom, very helpful as usual and friendly. Solved the issue very quickly.

Jayden Williams, Support Technician

Jayden

Great prompt service. Thank you

Lucas Warsop, Support Technician

Lucas

Lucas was great – especially for first thing on a Monday morning!

Sam Hallet, Support Technician

Sam

Sam was very professional and helped me over the phone with the issue.

9 team members mentioned, 17 positive comments

Top five-star rated team member

Tom Goodby Support Technician

Tom

Gained 4 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 1 mentions, Avg 2 mentions a month

We work hard each month to resolve your issues quickly and in a friendly manner. Our customer satisfaction scores, along with other service measures helps us ensure we are delivering a five-star service.