January 2024 Customer Satisfaction Stats

TLDR

Showcasing consistent service excellence and client trust. IT Champion's January 2024 IT support stats: 1,765 calls handled with a 23-second average ring time. 100% customer satisfaction and 93% rated help ‘very easy,’ while 90% strongly recommend IT Champion.

Monthly statistics

January 2024

Our dedication to Customer Experience is measured each month. Our pursuit of five-star-rated IT support underwrites our fresh approach.

Always delivered by knowledgeable, friendly people – focused on fixing your IT issue, big or small.

Busiest day and time

Tue 10 am

32 calls taken ⬆️ 60%

Total monthly calls

2,322

106 calls per day ⬆️ 67%

Average ring time

33 seconds

To talk to a technician

Ease of getting help

100% very easy

32 very easy, 1 easy, 0 It’s okay/difficult/very difficult

Closed ticket survey draw winner

Stephen Finance client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 100% YTD

32 gave a rating of 4 or 5 out of 5

94% would recommend us

76% last month

Which means we are rated Excellent

Closed ticket survey feedback

Callum

Callum was prompt in replying to my request to update Sage payroll and update was soon processed. Thank you.

Scott

Superb service.

Jake

Thanks for your support!

Tom

Tom was very friendly, kind and helpful – dealt with my query efficiently.

5 team members mentioned, 10 positive comments

Top five-star rated team member

Tom

Gained 2 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 2 mentions, Avg 2 mentions a month

About the Author

IT Champion

The IT Champion Service Delivery Team works behind the scenes to make sure customers receive dependable, friendly and effective IT support every day.

Their posts share real‑world updates on service performance, improvements and new developments that impact customers directly.

Published On: February 8, 2024|Categories: CX Stats, IT Support, Meet the team, News, Team|

January 2024 Customer Satisfaction Stats

TLDR

Monthly statistics