June 2024 Customer Satisfaction Stats

TLDR

IT Champion's June 2024 IT support stats: 1,756 calls handled with a 22-second average ring time. 100% customer satisfaction and 95% rated help ‘very easy,’ while 92% strongly recommend IT Champion. Positive feedback included 14 comments across seven team members—showcasing consistent service excellence and client trust.

Monthly statistics

June 2024

Our dedication to Customer Experience is measured each month. Our pursuit of five-star-rated IT support underwrites our fresh approach.

Always delivered by knowledgeable, friendly people – focused on fixing your IT issue, big or small.

Busiest day and time

Thur 10 am

28 calls taken ⬇️ 18%

Total monthly calls

2,013

92 calls per day ⬆️ 8%

Average ring time

26 seconds

To talk to a technician

Ease of getting help

100% very easy

23 very easy, 1 easy, 0 It’s okay/difficult/very difficult

Closed ticket survey draw winner

Helen Consultancy client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

24 gave a rating of 4 or 5 out of 5

92% would recommend us

96% last month

Which means we are rated Excellent

Closed ticket survey feedback

Sam

Excellent work. Straightforward, hassle-free.

Tom

Tom Goodby was great as usual!

James

I tend to raise a lot with ITC and never really find time to give feedback, but I must say I was especially impressed with the level of communication on this one, so felt like I needed to tell you :

Tom

Thank you a helpful and quick response.

7 team members mentioned, 7 positive comments

Top five-star rated team member

Tom

Gained 3 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 4 mentions, Avg 2 mentions a month

About the Author

IT Champion

We provide organisations, of all shapes and sizes, with lightning-fast, people-focused managed IT support and expertise.

Published On: July 15, 2024|Categories: CX Stats, IT Support, Meet the team, News, Team|

June 2024 Customer Satisfaction Stats

TLDR

Monthly statistics