Monthly statistics

January 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Busiest day and time

Tue 9 am

27 calls taken ⬇️ 27%

Total monthly calls

2,035

97 calls per day ⬆️ 40%

Average ring time

23 seconds

To talk to a technician

Ease of getting help

97% very easy

34 very easy, 2 easy

Closed ticket survey draw winner

Shaun Safety client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 100% YTD

37 gave a rating of 4 or 5 out of 5

92% would recommend us

100% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jack

Huge thanks to Jack – responded very quickly to plea for help; sorted the issue promptly and calmly and was very patient when I needed his instructions repeating to clarify.