January 2025 Customer Satisfaction Stats

TLDR

IT Champion's January 2025 IT support stats: 1,845 calls handled with a 23-second average ring time. 100% customer satisfaction and 93% rated help ‘very easy,’ while 90% strongly recommend IT Champion. Positive feedback included 15 comments across eight team members—underscoring consistent service excellence and client trust.

Monthly statistics

January 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Busiest day and time

Tue 9 am

27 calls taken ⬇️ 27%

Total monthly calls

2,035

97 calls per day ⬆️ 40%

Average ring time

23 seconds

To talk to a technician

Ease of getting help

97% very easy

34 very easy, 2 easy

Closed ticket survey draw winner

Shaun Safety client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 100% YTD

37 gave a rating of 4 or 5 out of 5

92% would recommend us

100% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jack

Huge thanks to Jack – responded very quickly to plea for help; sorted the issue promptly and calmly and was very patient when I needed his instructions repeating to clarify.

Jayden

Jayden set up the new student account was created very quickly and sent me the required information.

Lucas

Fantastic support as always. Lucas was very patient and knowledgeable.

James

Change applied to group email address made quickly as requested.

7 team members mentioned, 15 positive comments

Top five-star rated team member

Jack

Gained 5 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 2 mentions, Avg 2 mentions a month

About the Author

IT Champion

We provide organisations, of all shapes and sizes, with lightning-fast, people-focused managed IT support and expertise.

Published On: February 7, 2025|Categories: CX Stats, IT Support, Meet the team, News, Team|

January 2025 Customer Satisfaction Stats

TLDR

Monthly statistics