Client support services

We’re here when you need us.

Call 01392 454750 from 7.30 am to 6.30 pm Monday to Friday
Email us at support@it-champion.co.uk

We operate on UK time, adjusting for either Greenwich Mean Time (GMT) or British Summer Time (BST) as applicable.

This page is designed to give you quick links to all the important, helpful and meaningful information you need as one of our supported users – from key information for business owners, and nominated Points of Contact to single users looking for IT helpdesk support.

Easy access to your IT Champion support services

If your request is not urgent, you need to ask us a question or to change something, an email to our team is likely to be the best option. If you email us outside of normal business hours, we’ll pick this up as soon as we are back at our desks. When you are unable to email us, or your problem is urgent, please call us.

Our front line team is on hand to provide fast, easy-to-access support for many of the most common issues users experience. 

We operate on UK time, adjusting for either Greenwich Mean Time (GMT) or British Summer Time (BST) as applicable.

A man sitting at a desk with a headset on
Telephone

Call our Frontline support team on 01392 454750 from 7.30 am to 6.30 pm Monday to Friday.

Two laptops on a small table with people sitting at each
Email

Email our support desk if it’s not urgent, you need to ask us a question or to change something.

A laptop, coffee cup and cafeterie on a kitchen worksurface
Remote support

Request remote support by clicking the link. This option is to be used when our helpdesk is aware of your issue.

A man at a stadning desk looking at the screen of a laptop
Ticket system

For Points of Contact and Business owners to view the status of current IT Support tickets.

Training sessions

We offer our Support+ clients and their users FREE training on a variety of IT-related topics. This includes 1-2-1 IT support induction for new users, monthly Cyber Security Awareness training and online sessions of top tips and tricks to help improve productivity.

Azure Identity
1-2-1 IT support induction

Book a guided tour of your new digital workplace and ask any questions.

Hosted Desktop
Cyber Security Awareness

Book your place on a cyber security training session.

Monthly sessions
Tips and tricks

We offer monthly tips and tricks sessions. Open to all users of our Support+ clients.

Helpful documents

User support guide

Our IT Support guide is the best place to find out more about how to get the most out of us. It covers the support plan your organisation has and how we handle support or requests. We recommend you save a link to the online guide as a favourite in your browser as we update this regularly and it’s an easy way to keep up to date with enhancements to our service.

IT Champion user support guide

Previous webinars

Our Youtube channel hosts recordings of our previous webinars. Topics covered include SharePoint, Mobile Device Management and Modern Workplace.

What is a Modern Workplace solution, understanding its benefits
Modern Workplace webinar

Watch the recording about what is a Modern Workplace solution, and understandings its benefits.

The three main data environments within a Modern Workplace solution
The data environments of a Modern Workplace solution

Discover the power of seamless collaboration with OneDrive, SharePoint, and Microsoft Teams.

The journey of device management in a Modern Workplace Solution
Device Management

How device management plays a part in everyday office life.

Social media

Follow us on the platform of your choice, to keep up to date with the latest things from IT Champion, Microsoft and more.

LinkedIn
Linkedin

Follow us on the world’s largest professional network.

Instagram
Instagram

See and watch some of things we get up to outside of the office.

Facebook
Facebook

We are even on this social platform, making it easy to see our latest news.