Monthly statistics

July 2023

Our dedication to Customer Experience is measured each month. Our pursuit of five-star-rated IT support underwrites our fresh approach.

Always delivered by knowledgeable, friendly people – focused on fixing your IT issue, big or small.

Monthly CX stats

Busiest day and time

Tue 9 am

29 calls taken ⬇️ 17%

Total monthly calls

1,815

83 calls per day  ⬇️ 7%

Average ring time

30 seconds

To talk to a technician

Ease of getting help

97% very easy

30 very easy, 1 easy, 1 It’s okay/difficult/very difficult

Closed ticket survey draw winner

Georgia  Business management client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

97% satisfied with our service

Avg. 99% YTD

31 gave a rating of 4 or 5 out of 5

Happiness icon

97% would recommend us

100% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jake Fox, Support Technician

Jake

Jake was really helpful and made sure that everything worked correctly before closing the ticket down.

Callum Mitchell

Callum

GOLD STAR please to Callum who was so patient and attentive with all the calls I made.

James Farr, Support Technician

James

Very friendly and helpful.

Sam Hallet, Support Technician

Sam

Just always very impressed with the calm and polite service we always get.

10 team members mentioned, 14 positive comments

Top five-star rated team member

Jake Fox, Support Technician

Jake

Gained 5 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 1 mentions, Avg 3 mentions a month

We work hard each month to resolve your issues quickly and in a friendly manner. Our customer satisfaction scores, along with other service measures helps us ensure we are delivering a five-star service.